When I open my video is just to show "media disconnected" what to do? need quick help

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  DP - K

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  Hey Mac,

  To come back and let us know that the information helped thanks.

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  NhoungNguyen

  This is the Web page you're talking about?

  http://Xfinity.Comcast.NET/video/fanLifestyle/

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  Open the page above

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  It can sometimes take 24 hours for the account to update.

  Try to connect, restart the computer and then login to your account.

  If this does not work, use the chat here:

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  Hi Jerry 1019,.

  ·         Did you do changes on the computer before the show?

  Follow the suggestions below for a possible solution:

  Method 1: You can view the article in the Microsoft Knowledge Base and check if the problem still persists.

  LifeCam software displays an error message or the video preview is empty.

  http://support.Microsoft.com/kb/933311

   

  Method 2: You can also view the article mentioned below.

   

  Don't troubleshoot bad or no video or problems to start the LifeCam software

  http://support.Microsoft.com/kb/933310

  Let us know if it helps.

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