When I opened my recipe that is in format word 2007 on Vista, I may be able to open a document. The top of the window begins to turn blue, then computer freezes.

My file of recipe stored in my computer was working fine until a few days ago.  When I go to get a recipe it may or may not open.  Then the top of the window begins to load a blue line.  The computer freezes and I have to stop him.  I tried to launch the cd provided with the computer to repair windows, but that didn't work because he asked for the part code which, when I loaded that I've seen does not match the dashes, they asked.  Any ideas?  Should I uninstall and re install?  Help, please.  Thank you

Hello

I suggest you to restore the system to an earlier point and check if it helps:

http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

It will be useful.

Tags: Windows

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