When I try to download Illustrator, I get a dialog box asking me which application to use to open the link.  I thought a download of software was just a .exe file - I have no idea how to proceed.

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• I have a laptop and he says: my WiFi is disabled and must be enabled. I have no idea how to proceed.

  I have a laptop and he says: my WiFi is disabled and must be enabled.  I have no idea how to proceed.  Not very computer savy.

  Consult the manual where there is a diagram of the buttons and ports on the computer and there should be a switch that you toggle or a function key, you need to press to activate / disable the WiFi features.  It will depend on the model, in order to check the manual.

  Steve

• When I try my ipad FaceTime I get this massage iphone is not available your phone must be on the same WiFi that this ipad to make a call

  When I try my ipad FaceTime I get this massage iphone is not available your phone must be on the same WiFi that this ipad to make a call

  In your FaceTime settings, what you defined as "Caller ID"?  If you have set up the continuity (continuity use to connect your iPhone, iPod touch and Mac - Apple Support) and you have the iPad set to use your iPhone phone number to initiate calls, then you will need to have your iPhone and your iPad connected on the same wifi ntetwork.

  If you set the iPad caller ID to call from, for example, your iCloud email address, then this message should disappear.

• When I try to download service pack 3 my computer freezes and I have to a system recovery

  When I try to download service pack 3. He dowwnloads, but when my computer restarts it crashes and I have to do a restore

  Hello

  1. What is your operating system?
  2. Do you receive an error message/code all in crashing?
  3. How you try to install the Service pack? Is it through Windows update or you try to install manually?
  4. You referring to Service Pack 3 installation / download?
  5. When you say the system recovery, it means the system restore?
  6. You receive an error during the installation/download

  If you run Windows XP follow the steps mentioned in the article below:

  How to troubleshoot an installation fails on Windows XP Service Pack 3

  http://support.Microsoft.com/kb/950718

  It will be useful.

• When I try to download on a site, hundreds of new tabs begin to run. How to stop this problm that started recently?

  When I try to download it from a site, hundreds of new tabs begin to open. This is a recent thing, how he stop?

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• try to download Antivirus software, said support my 'host' file is missing witch allows you to download the pc. How can I fix this?

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  1. is the question confined to the McAfee software?

  2 are you able to download other software?

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  You can try to reset the host files and check if that helps.

  How can I reset the default Hosts file?

  http://support.Microsoft.com/kb/972034

• When I click on my desktop shortcut icons in the new firefox 4 I get a dialog box that indicates that windows does not find that the website

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• When I try to download an add-on, it tells me that I have Firefox (when Firefox is the browser I use).

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• When I try to download an app, I have an "impossible to arrive on the Adobe servers" error.

  When I tried to install creative cloud, I got an error 207, so I used the Offline Installer instead. Now when I try to download an app, I just get a 'impossible to arrive on the Adobe servers' error.

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• -Pop-up menu (allows you to choose what program you use to open the file) when you insert sim or cd does not appear

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  Hi John,.

  1 are you referring to AutoPlay settings in Windows XP?

  2. did you of recent changes on the system?

  If you are referring to AutoPlay settings in Windows XP, you can see the following article in Windows XP to enable the feature.

  The Autorun feature or the AutoPlay feature does not work when you insert a CD-ROM into the CD drive

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

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• When you try to download sp3 for office 2007 I get 22% done then it freezes and comes up with the error 8007ee2. I tried all of the fixes recommended without result, ideas?

  When you try to download sp3 for office 2007 I get 22% done then it freezes and comes up with the error 8007ee2. I tried all of the fixes recommended without result, ideas? I am running Vista and office 2007. I tried all the Windows solutions but nothing works

  Hello Stephen,

  You happen to have another system that you can try to download the fixit on and then moving on a USB? You can also try this fixit as well: http://support.microsoft.com/kb/971058

• I have an old computer running windows 98 when I try to start until you get a date checking DMI Pool error message failure boot ATAPI CD-Rom 07,08 what this mean and how can I solve this problem?

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• I have windows 7 and that you have not knowingly changed parameters. When I try to download something or play sims # I get a message that says your internet security setting preventing one or more files being opened.

  I have windows 7 and that you have not knowingly changed parameters. When I try to download something or play sims # I get a message that says your internet security setting preventing one or more files being opened.

  Hi facions.

  What browser do you use?

  If you use Internet Explorer, you can optimize Internet Explorer and check if the problem persists. For more information, follow this link: How to optimize Internet Explorer

  Hope the helps of information. Please post back and we do know.

  Concerning
  Joel S
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• When you try to download full tilt poker, I get an error message saying that the qtwebkit4.dll lack export user 32.dllgetlastinputinfo. This is a used computer, I bought and I don't know if it's a setting that they have on it or not.

  I get an error message when the full tilt poker download which says that the qtwebkit4.dll file is linked to the file missing getlastinputinfo user32.dll export

  Hi Sandymon,

  Welcome to the Microsoft Answers site!

  Do you get this error only when you try to download only this particular game or something else?

  From now on, I would say lets you do a [SFC] System File Checker scan on the computer. He will try to repair the system files missing or infected.

  Scan SFC enforcement procedure:

  1. click on the Start button

  2. on the Start Menu, click all programs followed by accessories

  3. in the menu accessories, right-click on command line option

  4. in the drop-down menu that appears, click the "Run as Administrator" option

  5. If you have the User Account Control (UAC) enabled, you will be asked permission before the opening of the command line. You simply press the button continue if you are the administrator or insert password etc.

  6. in the command prompt window, type: sfc/scannow then press enter

  7. a message is displayed to indicate that "the analysis of the system will start.

  8. be patient because the analysis may take some time

  9. If all files must be replaced, SFC will replace them. You may be asked to insert your DVD of Windows Vista/Windows 7 for this process to continue

  10. If all goes although you should, after the analysis, see the following message "Windows resource protection not found any breach of integrity.

  11. once the scan is finished, close the command prompt window, restart the computer and check.

  For more information, please visit the below given link:

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

  http://support.Microsoft.com/kb/936212

  Hope this information is useful.

  Amrita M

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.