When I try to use the updated creative cloud up the file runs and then informs me that "Please connect to the internet, and then try again." But I'm obviously connected.

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• Hi all, after happily using CC for almost a year he no longer works: the creative cloud icon continue on spinning and when I try to open ANY CC applications a warning saying "Adobe Application Manager is needed to solve this problem. However, he

  Hi all, after happily using CC for almost a year he no longer works: the creative cloud icon continue on spinning and when I try to open ANY CC applications a warning saying "Adobe Application Manager is needed to solve this problem. However, it is missing or damaged. Please download and install a new copy ecc ecc. Tried all that but I'm stuck. any help, please? Thank you.

  Hello

  Please try following steps depending on your operating system

  (Windows)

  (1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user.  (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

  C: / / program data (to view hidden files to see this folder)

  C: / / program files 86 x files / common

  C: / / program files x 86.

  C: / / program files common files

  C: //program files.

  Go to c:/programdata/Adobe and oobe and rename it oobe.old

  Go to c: / / programfiles86x/common files/adobe/and rename the oobe oobe.old and aamupdator to ammupdator.old and delete the folder Adobe application manager

  Go to c: / / Users/username/appdata/local/adobe/rename in oobe to oobe.old and aamupdator.old aamupdator

  Go to Control Panel/Add or remove programs and uninstall cloud creative app

  Install app creative cloud from link according to https://creative.adobe.com/products/creative-cloud

  Run it and it should work.

  (MAC)

  (1) close adobe all processes in the activity monitor (cloud Creative), synchronization of the base, CC, ccx, services for the desktop application adobe, adobe office, CIB Adobe updater AAM Broker service

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

  (3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

  3) navigate to the location following support/adobe application and rename in oobe to oobe.old and aamupdator.old aamupdator.

  (4) place you ~/Library/application support/adobe/oobe and rename in oobe to oobe.old and aamupdator.old aamupdator.

  Cloud creative library and remove 5 open application).

  (6) open utility library of the application itself and delete Adobe application manager and creative cloud

  (7) install creative cloud from link according to https://creative.adobe.com/products/creative-cloud

  (8) launch cc app and it should work properly

• Get the 43 error when you try to update creative cloud.

  Whenever I try to update the creative cloud application, it sticks to 71% and it shows an error reading "Installer could not access a critical file. Please try to reinstall. (Error code: 43). "I tried several times and even after a system restart and a permissions repair, I get the same error. Any suggestions?

  I went through the towers with chat support on this issue. I'll list the steps and also the chat session, we had here:

  Steps to follow:

  1. Open the activity monitor and close Adobe all related applications
  2. Navigate to: / Library/Application support/Adobe
  3. In this directory, you will see a folder named OOBE - rename this folder in OOBEold
  4. Navigate to: MAC HD/Applications/Utilities directory
  5. There, you will see a folder named "Adobe Application Manager" - remove
  6. Download Adobe here cleaning tool: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proce dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
  7. Open the cleaning tool and choose to clean 'Creative cloud' only.
  8. Download and install Creative new Cloud - https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

  Support Chat session:

  Please contact Adobe.
  A representative will be with you shortly.

  You are chatting with "Amel" now

  Amel: Hello. Welcome to Adobe Technical Support.

  Amel: Hi Josiah.

  Josiah Wallingford: Hello

  Amel: I received your request. Allow me a moment to check your account and review the details of your request.

  Amel: Thank you for your stay online.

  Amel: I understand that you can not update the creative Cloud desktop application you receive error code 43. Is this correct?

  Josiah Wallingford: that's right

  Amel: Thanks for the confirmation of the issue. I'll be happy to check and help you with that.

  Amel: Can I know the exact error message you are getting when trying to update the product?

  Amel: I know the exact error message full you get while trying to update the product? *

  Josiah Wallingford: I'll have to run a second time to get the error. One moment

  Amel: sure.

  Josiah Wallingford: Installing update... 71% Installer could not access a critical file. Please try to reinstall. (Error code: 43) Contact Customer Support

  Amel: Thanks for the information.

  Amel: Josiah, let's try doing some troubleshooting steps. Lets work together to solve the problem.

  Josiah Wallingford: sounds good amel

  Amel: Leave the desktop application CC, close all Adobe activity monitor process, he raises and try to update.

  Josiah Wallingford: I already did with the latest technology... Gave us the same error

  Amel: Please open Finder > go > utilities > Activity Monitor.

  Amel: Okay.

  Josiah Wallingford: after we tried we were disconnected

  Amel: Thanks for the information, Josiah

  Amel: Again please close all Adobe applications, including desktop application Cloud creative of the activity monitor.

  Josiah Wallingford: OK

  Josiah Wallingford: OK done

  Amel: Rename then Adobe Application Manager, OOBE folder.

  Amel: Open Finder > go > go to folder > / type library > Application support > Adobe folder.

  Josiah Wallingford: OK

  Amel: Please let me know if you have trouble locating the records.

  Josiah Wallingford: I found it

  Amel: great.

  Josiah Wallingford: now what?

  Amel: Rename another OOBE folder

  Amel: Go to Finder > go > go to folder > Type ~/Library > Application support > Adobe folder.

  Josiah Wallingford: I'm in this folder. I see a folder called "OOBE". What you want that I rename it to?

  Amel: OOBE and rename it OOBEold.

  Amel: Yes, you are right.

  Josiah Wallingford: done

  Amel: After that, delete the application Adobe, creative MAC HD cloud file manager > Application > utilities.

  Josiah Wallingford: done

  Amel: Now let's start cleaning tool. I'll give you the link to download the cleanup tool...

  Amel: Please click here.

  Amel: Double-click AdobeCreativeCloudCleanerTool.zip to extract the

  Amel: AdobeCreativeCloudCleanerTool.dmg.

  Josiah Wallingford: Ok it's open... should I choose "Clean All"?

  Amel: Please choose only creative cloud.

  Amel: If please remove creative Cloud desktop application and try to install the desktop CC application.

  Josiah Wallingford: OK done

  Amel: Now, try to install the desktop CC application.

  Josiah Wallingford: Install it from where?

  Amel: I'll give you the link to direct download for desktop CC applications.

  Amel: Please click here to download desktop cc. applications

  Josiah Wallingford: Is the installation

  Amel: Okay.

  Josiah Wallingford: Ok it's installed... which is the latest version?

  Josiah Wallingford: its not asking me to update any longer

  Amel: Please launch CC desktop applications and see if you are able to see CC 2014.

  Josiah Wallingford: I see them. They are eager to be updated.

  Amel: Please click Refresh.

  Josiah Wallingford: Ok it is updated... looks like it will take some time

  Amel: Okay.

  Josiah Wallingford: I'll get back in touch if I have other questions.

  Amel: of course, I'll keep the case open for your convenience so that you can contact us if you still have the same problem.

  Josiah Wallingford: great. Thank you

  Amel: Your file number is *.

  Amel: You can see the file number to contact again us.

  Josiah Wallingford: Got it. good day.

• 85 error when you try to update creative cloud

  Hi, I keep getting the error code 85 when you try to update creative cloud. The download fails at 43%. I can't do anything else if I don't update first, what I see. I want to just access the App tab to download the trial of Illustrator. I had already installed creative cloud and Flash. Why can't ignore the update and report for later?

  Hi, Maxim,.

  If you still experience the problem. You can try to reinstall the application using own Adobe Creative cloud

  http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Make sure that you have installed the application to update CC and that you are logged on as administrator. What operating system do you use? You don't have to install the updates of applications as it should be launched.

  https://creative.Adobe.com/products/creative-cloud

  Thank you

  Scott

• When I hit the creative cloud icon, it starts updating creative cloud but stops at 2 percent and said attempts to connect to the server. My internet is fine.

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  Hello

  Please follow CC update stops at 2%. Network does not connect to the server from Adobe. What can I do?

  Hope that helps!

  Kind regards

  Sheena

• I get the reminder that the creative cloud is missing or damaged and to download a new CC, when I try to download he did not finish, it goes back to the statement that I need to download any new creative cloud.  Anyone who has this problem

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  If they are cc, Yes.

  Uninstall anything cc, clean by use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6 and then reinstall your cc, Download Adobe Creative Cloud apps desktop app | CC free trial Adobe

  Use the cc desktop app to install your cc of adobe programs.

• When people ask me to update creative cloud and click on 'Install now', I get the message "trying to connect to server...". "but nothing happens. (Windows 7)

  When people ask me to update creative cloud and click on 'Install now', I get the message "trying to connect to server...". "but nothing happens. (Windows 7)

  Hello Hans,.

  You can uninstall Creative Cloud Desktop app and then reinstall it using the link: Download Adobe Creative Cloud apps | CC free trial Adobe .

  Let us know if it works or not.

  Thank you

  Yann Arora

• What I must be connected to the internet when you use illustrator by creative cloud? And can I change the language on the trial version if I lay for the paid version? Thank you in advance.

  What I must be connected to the internet when you use illustrator by creative cloud? And can I change the language on the trial version if I lay for the paid version? Thank you in advance.

  Francine simply connect to the internet periodically to receive updates and validate your membership.  If you have an annual membership, you can be disconnected until 99 days.  You can find more details in the help of Activation & deactivation.

  I also recommend to review CC help | Install, update, or uninstall applications which deals with the installation of setting language.

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  The password screen shake when you enter the password?
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• I subscribe to creative cloud for more than a year. I heard that after this year, I still want to be able to use the software. However, I would not be able to update until I subscribed again? What is its operation or? Thank you very much

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• After you have reinstalled my old CS6 Design Standard on a new Mac Pro I can't use the updates in help. I only receive offers on update creative Cloud applications. I don't have any application of CC. How to find updates for my applications CS6?

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