When I try to video call with Skype, I get the message an error has occurred and stops. But I can call without the video. And my webcam works fine.

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  I get an error message when I try to log into ExportPDF with my Adobe Reader software. "Network error has occurred trying to connect. Can someone help, please?

  Hi Simon,.

  I'm sorry to hear that you are having problems connecting to ExportPDF by the reader. I checked your account and everything is fine there.

  To start, please make sure that you have the latest version of the reader on your computer by choosing Help > check for updates.

  If you still have problems to connect by the player, please try to connect to the web interface at https://cloud.acrobat.com.

  Please let us know how it goes.

  Best,

  Sara

• I deleted a program by mistake and now when I try to do a system restore, I get a message that it was defective and that you cannot restore.

  I deleted a program by mistake and now when I try to do a system restore, I get a message that it was defective and that you cannot restore.

  I tried at least three different times to restore and the same message to arrive when it's over.
  It all started yesterday when I started the computer and it says windows cannot open and it says that he who sets.
  It won't let me even reinstal the program I deleted it goes on to say that missing microsoft. NET 4, but it is already on the computer
  and there the critical updates installed for microsoft. NET.  Help please

  Hello

  If you have problems with the system restore, this can help you:

  1. If you are using Norton, you should disable Norton inviolable Protection before using the system restore.

  http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

  2. try to use Safe Mode system restore.

  http://bertk.MVPs.org/html/restoresysv.html

  3 Malware will stop at the system restore.

  Download, install, update and scan your system with the free version of Malwarebytes AntiMalware, if necessary in Mode safe mode with networking:

  http://www.Malwarebytes.org/products/malwarebytes_free

  And here's how to go in Safe Mode options; Select safe mode with networking from the list of options:

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

• I have an email in my windows to send that cannot be deleted or moved. When I try to do, or I get a message saying error has occurred.

  I have an email in my windows to send that cannot be deleted or moved.  When I try to do, or I get a message saying error has occurred.  This email continues all my other emails in my Outbox.  How can I remove this outgoing email?

  original title: problems with outgoing mail
  How to remove an Undeletable Message stuck in Windows Mail
  http://www.Vistax64.com/tutorials/62560-Windows-Mail-problems.html
   
  If still no joy, try to compact and repair the database.
   
  WMUtil
  http://www.oehelp.com/WMUtil/default.aspx

• When I try to import bookmarks from XP, I get a message that Firefox has stopped working. I'm not very computer literate so I don't really know what to do

  I want to install Firefox on my desktop. When I try to import my favorites from windows XP Internet Explorer 7, I get a message that says Firefox no longer works. I have limited computer experience, so I don't really know how to approach this problem. I tried the suggestions of help page, IE, reboot with the modules disabled without success. Please help an older person! I used Foxfire successfully on another machine. Thanks Jim

  If you have problems with importing IE bookmarks in Firefox, then export favorites in Internet Explorer to a HTML file and import this file in the Firefox Bookmarks Manager.
  
  Like that you also preserve any sort you did in Internet Explorer with favorites.

  • Export Favorites in Internet Explorer to a file (bookmarks.html) HTML: file > import and export
  • Import the HTML file in Firefox: bookmarks > show all bookmarks > import and backup > import HTML: from a file

  See also:

  • http://KB.mozillazine.org/Import_bookmarks ("Import from another browser" and "Import from file")

  There are other things that need your attention.

  Your above posted the details of the system tampon() obsolete show with known risks to stability and security that you should update.

  • http://www.Mozilla.com/pluginCheck/
  • Shockwave Flash 10.0 r45

  Update the Flash plugin to the latest version.

  • https://support.Mozilla.com/kb/managing+the+Flash+plugin
  • http://KB.mozillazine.org/Flash
  • http://www.Adobe.com/software/Flash/about/

• When I try to attach files in hotmail, I get a message that silverlight plugin crashed and error report error on plugin - container.exe. I have the latest silverlight plugin. What should do?

  • I work on windows XP

  I have latest fire fox and silver light plugin

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  • error report on plugin - container.exe.
  • where to find the plugin - container.exe. to install and try

  Hello

  Please also try to disable the Silverlight Add-on in Tools (Alt + T) > Add-on > Plugins before you open Hotmail. You may still be able to attach files.

• Since the update to iTunes 12.4.1.6 I don't see my purchased music. When I try to import my old playlists I get a message saying that the library is not a valid iTunes library. Thus, thousands of songs and hundreds of films and I can't see or play one.

  Since the update to iTunes 12.4.1.6 I don't see my purchased music. When I try to import my old playlists I get a message saying that the library is not a valid iTunes library. Thus, thousands of songs and hundreds of films and I can't see or play one. I see my movie library where it is stored on an external hard drive, but my music was on my iMac.

  Where all the playlists gone and why didn't appear my entire music library? I checked the preferences and iTunes points to the correct folder, BUT only my music purchased appears...

  Same thing happened to me. I tried to replace iTunesLibrary.itl with an older copy, but that has not worked. Then I tried to return a version by resetting the Time Machine's iTunes app, but it would allow me to edit or delete iTunes because it is part of Mac OS X.

  So, I can not sync my iPad or iPhone, update all apps or find my music, that is, the course of the odf, still on my hard drive. ITunes just can't see the library.

  The difficulty of this Apple.

• When I try to log on my "HP Pravillion 553w" userinit.exe Application error comes up and asks me to click ok to terminalte request. What can I do to connect to my computer?

  "When I try to connect my computere"HP Pravllion 553w"userinit.exe Application error comes on and says" application failed to initialize, click on ok to terminate the program. I just want to open a session. I don't know what made it? can someone help me please.   Georgia

  Hi, Georgia,

  This could be a limitation of the fast user switching feature.

  The fast user switching feature may not work if there is insufficient computer resources to create a new Winlogon service thread. When there is insufficient resources, the system may stop responding (hang), the system may lock up computer or the user may receive a Userinit.exe error application and the following error message:

  The application failed to initialize properly (0xc000012d)

  Method 1: In these cases, some users must log on to the computer, or you must close some programs to free up the resources of the computer.

  For more information, see:

  A discussion on the availability of the fast user switching feature

  This problem may also occur due to registry settings incorrect shell.

  Method 2: Try the steps listed here.

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756

  To resolve this issue, follow these steps:

  a. press CTRL + ALT + DELETE and then click Task Manager.

  b. on the file menu, click new task (run...).

  c. type regedit and then click OK.

  d. in the left pane, look for, and then click the following registry subkey:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

  e. in the right pane, double-click Shell.

  f. in the value data box, type Explorer.exe, and then click OK.

  g. in the right pane, double-click Userinit.

  h. in the data value box, type %windir%\system32\userinit.exe and then click OK.

  Note The %windir%\System32 placeholder represents the path of the Windows folder. By default, C:\WINDOWS is the path of the Windows folder.
  If you type an incorrect value in the value data box, you cannot connect to the Windows XP-based computer.

  i. exit the registry editor.

  j. restart the computer.

  Check if this can help you.

• When I try to print from photoshop cc I get the message "the instruction at 0xb660643f referenced memory at 0 x 00000006. the memory could not be read. I'm running on Windows using Intel (R) Graphics 4600 8.1

  When I try to print from photoshop cc I get the message "the instruction at 0xb660643f referenced memory at 0 x 00000006. the memory could not be read. I run on Windows using Intel (R) Graphics 4600 8.1. Can someone help me with this?

  Hi Tanuj,

  Thanks for your reply. The problem seems to be a damaged printer driver. I tried to print from my laptop computer rather than my PC and that worked OK. I downloaded the latest driver for the Epson 3880 but then find that the print spooler has become invalid. When I restarted the print spooler, everything worked again and I'm able to print as usual.

  Concerning

  Gordon

  Gordon Gentles

  [email protected]

• When you try to download photoshop elements 13 I get the following message - signature download adobe photoshop elements 13 (1) exe is damaged or invalid

  When you try to download photoshop elements 13 I get the following message - signature download adobe photoshop elements 13 (2) exe is corrupted or invalid what can I do

  redownload.

  If the problem persists, use a different browser or another wired connection or a download manager.

  or if you follow the 7 steps you can directly download a free trial here: Adobe Photoshop elements 13 Direct Download Links, first too. ProDesignTools

  and activate it with your serial number.

  If you have a problem from the download, you follow the 7 steps, or your browser does not accept cookies.

  the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).

  failure to obtain this cookie translates into an error page displayed after clicking on a link on prodesigntools.com or initiates the download of an incorrect (e.g., current) version.

• I have a one year membership, when I try to use Photoshop CC 2015 it keeps telling me my trial has expired and can't get a license of the software as "no subscription is found."

  I have a 1 year subscription to Adobe Creative Cloud Desktop Application for ETLA through my school but when I try to use Photoshop CC 2015 it keeps telling me my trial has expired and can't get a license of the software as "no subscription is found." I've used my redemption code, and it just doesn't work.

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• When I try to set up "Remote support" I get the error message: "your current system settings prevent you from sending an invitation. How can I solve this problem?

  Using Windows XP Profwssional.

  (1) when I try to set up "Remote support" I get the error message: "your current system settings prevent you from sending an invitation. How can I solve this problem?

  (2) can I use this feature when both computers are on the same network?

  Hello

  (1) you must configure your computer to use the remote control - see here:

  http://www.winxptutor.com/raenable.htm

  and don't forget to make the firewall exceptions

  (2) this function works on the different network also (so a computer can be in the United States and one in Australia)

  Note - a computer can have Windows XP (family or professional edition) and another may have Windows 7, Vista.

  LC

• I get the following message appears when I try to open a link in an e-mail message: "this operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. »

  I get the following message appears when I try to open a link in an e-mail message-"this operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. "Please someone how can I fix this = I'm not a computer genius so please tell me in as simply as possible.  This problem is ongoing on about 3-4 months - I want some food network recipes downloasd but cannot

  original title: error message in Outlook7

  You receive an error message when you click a hyperlink in Outlook
  http://support.Microsoft.com/kb/310049

  The Outlook forum is located here.

  The Applications Microsoft Office forums
  http://answers.Microsoft.com/en-us/Office

• When I try to sign on to camfrog I get a message: "you are using the version of Camfrog is obsolete and is no longer supported."

  Original title: help for Camfrog

  When I try to sign on to camfrog I get a message: "you are using the version of Camfrog is obsolete and is no longer supported." Download the latest version of http://download.camfrog.com'-I tried to download but it doesn't work. " 2 questions: do I have to remove the camfrog version I first, and what version download because it says no and 2nd question is that I have camfrog pro - how can I get camfrog pro to get on the new version, because I've already paid for this? Thank you

  Hello

  These are not the questions we can answer?

  You will need to contact the developer of this program.

  Camfrog - Help:
  http://www.Camfrog.com/help.phtml

  Camfrog - Forum:
  http://www.Camfrog.com/forum.phtml

  Concerning

• When I try to dwnload adobe pdf reader I get a message that says installation failed

  When I try to dwnload adobe pdf reader I get a message that says installation failed

  Hi 77err,

  Could you please tell me the OS version you have?

  If you have windows, you can run this tool to cleanup of the mentioned link: Download Adobe Reader and Acrobat tool - Adobe Labs

  Restart your computer and install drive by the mentioned link:Adobe - Adobe Acrobat Reader DC Distribution

  Let us know if this solves your problem.

  Concerning

  Sarojini