When I turn the Windows computer does not stop. I used hive cleaning. but does not work. have re installed several times,

the computer I have I have a h.p. it ued wa when I got it. When I turn it on. a notice comes up saying that the driver installation is complete.  I have not laod a driver.  I'm not terms computer litterate.please profane EU. Thank you

Hi johnbrandon,
 
-What happens when you try to shut down the computer? You receive an error message or error code? If Yes, indicate the same.
 
-Have you been able to shut down the computer without any problem earlier?
 
-Remember you proceed with recent computer between the calendar changes when things worked fine and now?
 

You can unplug the connected external devices, as appropriate and check if the problem is resolved.

Here are some links that you might find useful. Try the methods listed in the following items and check, if this can help you in the matter of fixing:

Your computer stops responding when you try to shut down in Windows XP

Computer does not close properly if selective suspension is enabled

Tags: Windows

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