whenever I have send an email on my hotmail that it always freezes when I use firefox! the Explorer is fine. Why so much?

whenever I have send an email on my hotmail my computer crashes when I use firefox! the Explorer is fine. Why so much?
This began to happen 1 week ago.
I tried to uninstall firefox a few times and it still does not work!
does anyone have a solution?

Hello

Try Firefox Safe mode to see if the problem goes away. Safe mode is a troubleshooting mode, which disables most of the modules.

(If you use it, switch to the default theme).

  • You can open Firefox 4.0 + in Safe Mode holding the key SHIFT key when you open the desktop Firefox or shortcut in the start menu.
  • Or open the Help menu and click on the restart with the disabled... modules menu item while Firefox is running.

Once you get the pop-up, simply select "" boot mode safe. "

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. To do this, please follow article Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems .

To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

Also, try to bypass the cache

Reload the Web page while bypassing the cache using one of the following steps:

  • Hold down the SHIFT key and click the reload with a left click button.

OR

  • Press Ctrl + F5 or Ctrl + SHIFT + R (Windows and Linux)
  • Press command + SHIFT + R (Mac)

If it does not help disable HWA used in firefox.

You will have to perhaps restart Firefox for it to take effect, so save any work first (e.g. you compose mail, documents online that you are editing, etc.).

Then perform the following steps:

  • Click on the orange top left Firefox button, then select the 'Options' button, or, if there is no Firefox button at the top, go to tools > Options.
  • In the Firefox options window, click the Advanced tab, and then select 'General '.
  • You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.
  • Now restart Firefox and see if the problems persist.

In addition, please check the updates for your graphics driver by following the steps in the following knowledge base articles:

Tags: Firefox

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