Where can I find a reader fo device a consumer cell phone sent?

I just activated my new phone cell sent consumer and one of their support people assured me I could use the charge cord to hook it to my PC to download photos.  When I tried the attempt failed because Windows 7 could not find a device driver compatible for the phone.  Can someone tell me where I can find the right driver?

Thank you

Hello

Thanks for posting your query on the Microsoft Community.

I would like to know some information.

  1. What is the error message that is accurate or complete?

I suggest you refer to the Microsoft Help Articles below and check if that helps.

http://Windows.Microsoft.com/en-us/Windows7/what-to-do-when-a-device-isn ' t-installed-correctly

http://Windows.Microsoft.com/en-us/Windows/Update-driver-hardware-ISN

You can also check:

Automatically get recommended drivers and updates for your hardware

http://Windows.Microsoft.com/en-in/Windows7/automatically-get-recommended-drivers-and-updates-for-your-hardware

Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

Tags: Windows

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