Where is the support for Sonicwall products?

I had a post on a topic that is important here since Friday 21. There is no entry at all. This seems to be a forum "network security" generic, non-specific to sonicwall, but I see nowhere elsewhere on the Dell site for questions on sonicwall products. The old forum of sonicwall is read-only.

-What is it? It is quite appalling. If support for sonicwall products is this low I would hesitate before buying again the sonicwall.

Uniquehandle,

This isn't a technical support forum, a public forum that users and come to ask questions and get assistance with their products.

Yes, just a forum for network security, they are spotted but especially all the posts here are the Dell SonicWALL UTM product and other related products.

Yes, there is a lot of activity here of people like me, who work in technical support for Dell SonicWALL. But this isn't a replacement for Technical Support requests.

No, we are not required to answer questions on this forum, but we do so in the interest of the community and to increase the amount of knowledge that our users have. This helps to learn more about the product and have the ability to help other people on this forum when they display asking questions. There is also no SLA on response to any post on this forum.

Yes, the SonicWALL forum was read-only for a while that we are Dell SonicWALL and our community is now the responsibility of the Dell family.

Our support for our products is very strong and only get better every day. Yes, our support is provided with a contract, but this is to make sure that we, Dell SonicWALL, can pay the technicians.

From what you've posted so that you do not have a support contract with us very probably you don't have a case with Technical Support. If this isn't the case, you do not have a case with technical support and troubleshooting went beyond your support contract send me a DM and I will look into the issue.

WARNING: It is, in any case form or shape, a guarantee that I have the poster of this response, or any other employee of SonicWALL Dell will be troubleshoot or solve your problem via this medium. It's just to discuss the issue with the opportunity to provide a form of help and guidance with your question.

#Iwork4Dell

Tags: Dell Tech

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