While trying to upgrade to 8.1 Windows, I get message 'driver problem.

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Signature of the problem

Additional information about the problem

Hi Manish,

Before you start with the troubleshooting steps, I would like to know some information about this problem.

1 did you install a third-party security software on your computer?

2. What is the number of brand and model of the computer?

3. have you connected external devices other than the keyboard and mouse?

4 did you run Upgrade Wizard at level before you begin the upgrade process?

Before you start the troubleshooting steps, reset the Cache to Store and continue with the methods provided.

a. type in the right edge of the screen, and then click Search.
(If you use a mouse, point to the lower right of the screen, move the mouse to the top and then click find.)

b. enter run in the search box and then press or click run.

c. Enter the command wsreset.exe run and then press or click OK.

I would suggest trying the following methods and check if it works for you.

Method 1:

If you have connected an external unit any other that the mouse and keyboard and then try to install Windows 8.1.

Method 2:

If you have installed a third-party security software, then try to uninstall it and check if it helps.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3:

Run a Upgrade Wizard, and then try to upgrade to Windows 8.1 and check if the problem persists.

Upgrade Wizard: FAQ:

http://Windows.Microsoft.com/en-us/Windows-8/Upgrade-Assistant-download-online-FAQ

For more information, you can consult the following Microsoft Help article.

http://Windows.Microsoft.com/en-us/Windows-8/update-from-Windows-8-tutorial

Please reply with the status of the issue, so that we can better help you.

Tags: Windows

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