white screen after welcome entered password. None of the keyboard is recognized

I had automatic Windows so far, last night.  After the updates, I can't do anything except the ignition of the computer, refer to the HP page, the green paper with password page, then everything goes dark blue and freezes.  It won't rcognize same keyboard at the rear.  It's a HP Envy 20 all in one office.  I removed the back, everything looks good, everything is secure and in place.  I have no idea how to fix this and am frankly very disappointed that we have this problem because the computer is still quite new.

Hello

Please try to check thisand enter Mode safe outside Windows 8 using the select System F11 option there restore option and check if the device works very well.

Link

Tags: Notebooks

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