BlackBerry smartphones white screen after that I entered the wrong ID password too many times

Hello

I was trying to sync my blackberry information to my computer laptop when I was asked the ID password, I tried a few options but could remember nothing. When it reaches the last attempt of the screen says that if I entered the wrong pin code it would erase all of my information. I stopped went to the site and changed my password to make sure, so I went back and entered the password. Immediately the screen turned white and began to clear all. I pulled the battery immediately and have been frantically the Internet a way to undo it. Please please please help.

I have so many things on my phone, I really need. Especially my baby :-(videos

Can someone help me.

Hello and welcome to the community!

Failure of the BBID credentials will never wipe a BB. What actually happened, was that you entered correctly your password user - created lock too many times, and he went with the unit, in accordance with the requirements of the security level agreed upon activation of this function of wiping. There is no way to stop it.

I'm sorry.

Tags: BlackBerry Smartphones

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