White veil and freeze ups on Windows 7 64 bit (new Dell laptop)

Why am I the white veil and freeze ups on Windows 7 64 bit (new Dell laptop)? It happens on two identical machines. They have both been back at least three times at the shop. One looks a bit better, the other not.

If you say in Device Manager there are yellow warnings that it would usually be due to a problem with the chipset or usb drivers.

If you're telling the problem is only with the particular usb ports it may be related to internal wiring/connections, and if yes is not user serviceable

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