Why a big white box appears on my desktop, using Windows 7, after going on the Internet?

I have a brand new PC running Windows 7.  After that all three times I use the Internet, I get a big white box on my desk that simply will not disappear (the white box is visible once IE is closed).  After the computer restarts, it disappears but it always comes back.  One small thing that works is by clicking at the bottom right of the screen.  There's a small rectangle down there, and when I click it, the white box disappears.  If I click on the rectangle, again, white box comes back.  It is not prevent all functions, but its really annoying, especially on a brand new computer. Any info would be great!

Hi dmbfan,

From what I understand I think it's a page of Internet Explorer (IE) that does not close properly. I suggest you run Internet Explorer mode without modules and see if the problem repeats.

Follow the steps to do the same;

Step 1: Run Internet Explorer in "no Add-ons" mode

Add-on Internet Explorer, such as ActiveX controls and browser toolbars, are used by some Web sites to provide a better browsing experience. An error may occur if an add-on is damaged or if an add-on conflicts with Internet Explorer. To determine if the error is caused by an add-on, run Internet Explorer in "no Add-ons" mode To do this, follow these steps:

1) click Start and type Internet Explorer in the box to start the search.
2) click Internet Explorer (No Add-ons). Internet Explorer opens without Add-ons, toolbars, or plug-ins.
(3) test Internet Explorer to verify that it works correctly.

If the problem does not persist in no add-on mode so you can follow the steps below to use the Manage Add-ons to determine which add-on is causing the problem

Step 2: Use the tool of management of Add-ons in Internet Explorer to individually disable each add-on to determine which add-on is causing errors. To do this, follow these steps:

Internet explore 8

1. open Internet Explorer 8.
2. click on tools and then click on Manage Add-ons.
3. in the drop-down view menu, select all add-ons to display all the modules that are installed on the computer.
4. for each element in this list, select the add-on, and then click Disable in the information window.
5. When you have disabled all the items in this list, click OK.
6. exit and then restart Internet Explorer.
7. If the problems do not recur, repeat steps 1 to 3.
8. click on activate for a simple add-on.
9. Repeat steps 6 through 8 until you determine which add-on causes errors occur.

After you have used this process to determine which add-on causes errors, you can disable this add-on. Or, you can uninstall the software that installs the add-on. We also recommend that you contact the software vendor that provided the add-on for additional troubleshooting and support.

For more information on the above steps, you can access the link below.

http://support.Microsoft.com/kb/936213

Varun j: MICROSOFT SUPPORT
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Tags: Windows

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