Why Acrobat technical support seems to know anything about shared reviews?

Led evacuation, but also honestly ask why Adobe has to suck so badly in their support for Acrobat...

I was on the phone with technical support Acrobat today (outsourced team maybe?) to ask questions on another issue, I'll have with comments that disappears. I can't see the comments, but can another evaluator. I can see on the webDAV server comments are here, sitting in the XML file under the name of the reveiwer, but when I open the PDF file, it will not catch these observations.

Technology support not one, but TWO guys at Adobe seemed stunned by these XML files they think that I created. I had to explain that I have created nothing; That's what Acrobat when you create a shared review. It's an XML file for each reviewer and it sticks in a folder of your choice, which the URL name is cooked in the PDF. I had to walk each other through the process of creating a shared review, and they have both acted as if it was a mysterious process of weird that I'm jerryrigging.

They said it was 'unusual' I use a webDAV server, but I told them that webDAV is one of the three options provided by Assistant Adobe when you set up a shared review. (The other options are network and Sharepoint folder.) I told them that it is not unusual at all; in fact, I received all the instructions FROM ADOBE original installation.

They kept me waiting for three to five minutes to apparently try looking things up, or maybe just to avoid my growing anger.

I had another hunch that the problem might be that my synced folder may have to be emptied (obtained from this thread: http://forums.adobe.com/message/3596773) and asked them if they could tell me where to find the sync on Mac folder, because this thread refers only to Windows. He had no idea. I asked him that, probably, somewhere at Adobe, where he works, anyone knows where that is installed on the Mac.

He put me on hold for three to five minutes and he said he didn't know, but he's going to "degenerate" it and get back to me in 24 to 48 hours, which is the execution time-out faster, they can gather, apparently.

The only soultions I ever find my misfortunes of Acrobat are users desperate themselves. I suspect also that only users (not Adobe technical support, who do not seem to care what anyone) he will never even read.

On my system with Acrobat 9 Pro, they file Synchronizer user is under:

/ Users/georgejohnson/Library/Application Support/Adobe/Acrobat/9.0_x86/Synchronizer/resources

Could be a problem with the server for the user permissions?

Tags: Acrobat

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