Adobe technical support - what a joke!
I tried to get technical support for CAPTIVATE CS4 for about 4 hours only to switch to a person in INDIA who has absolutely no idea what I'm talking about and who can barely speak English. Then I was promised a call within 10 minutes, which never came, waited on hold for over 30 minutes, only to be disconnected, then finally got through again only to be hung!
I am flabergasted that it is virtually IMPOSSIBLE to get technical help from anyone at ADOBE. You can spend going literally around and around in circles on the Adobe website - you click on "Contact us" and it is another 50 questions! Finally the folder where you started from! I found a phone number to Sydney, which has diverted the Goons in INDIA!
Software is awesome - customer support TOTALLY SUCK!
I print the article in the knowledge base and make IT people if you use Windows Server 2003 or not.
http://kb2.Adobe.com/CPS/194/tn_19439.html
It must be some sort of permission/security thing.
Thank you
John
Tags: Adobe Captivate
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