I bought after effects cc but my creative cloud of office don't seem to know anything?

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• Impossible to buy after effects cc, problems, problem creative cloud account purchase

  I tried to buy the Adobe after effects software, but I ran into a problem when I wanted to buy the complete package where you will have all the different software and you pay an annual prize every month, while I live currently in Mauritius I put in my area that I was creating my account creative cloud but then when I wanted to buy this package He showed that "Mauritius" is not one of the countries available to creative cloud so I tried to modify my account and go back to my native country India but I'm not able to buy this product, some so I fell on the creative cloud for the office and then I download the application and install it on my mac , and somehow I noticed the adobe after effects was somehow download but then I realized it was the trial version so finally I did not download it. in the end I really want to buy the products and I really need advice for how I'm supposed to go about it

  Thanks for the help, I could find a solution.

  (Sorry for the long story here, I thought it would be best to learn all about the problem)

• I bought After Effects and downloaded the trial version, which of course requires the serial number, which I can't find anywhere, despite some of the things I read on the forum. Help, please!

  So, yesterday I bought After Effects (first time member creative Cloud and it was the only program that I bought so far through CC) and I got the email about the transaction is successful. I downloaded the installer CC, installed and then downloaded the trial version of After Effects, since it was the only option available. However, even if I went through my account and tried a few other things that have been proposed on the forums, I can't seem to get the serial number, so I can finally put the licensed software. Any help would be wonderful.

  Thank you in advance!

  Meriem, there seems to be some disconnect that the host file should solve the problem.

  Please contact support by calling/chat so that an agent can remote into your machine and solve the problem for you.

  Contact the customer service

• I bought after effects cc a few hours ago, but now creative cloud say to me that I have to pay again

  Hi, I bought after effects cc a few hours ago, but now creative cloud say to me that I have to pay again. My question is how long it takes to download? Or what can I do now?

  Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  Mylenium

• I bought photographer pack 1 year subscription on the basis of the window, but after I followed the step creative cloud load, I can not install the full version. He said to download trial version. I use window 8.1. How do I make.

  I bought photographer pack 1 year subscription on the basis of the window, but after I followed the step creative cloud load, I can not install the full version. He said to download trial version. I use window 8.1. How do I make.

  Please try: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

• I bought after effects CC from the Adobe website. The screen flashed a messaged saying "your request". I have not received an email from Adobe yet with an activation code. When I check my account it says I have no purchase. Not sure

  I bought after effects CC from the Adobe website. The screen flashed a messaged saying "your request". I have not received an email from Adobe yet with an activation code. When I check my account it says I have no purchase. Don't know what to do next.

  Hello

  Please see the following links:

  Manage your creative cloud membership

  If you still need help please contact support: contact customer service

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Let us know if that helps.

  Kind regards

  BANI

• Tried to install adobe apps after renewal of the license but the creative cloud does not appear

  Tried to install adobe apps after renewal of the license but the creative cloud does not appear, the creative cloud set up has been successful, but when I tried to open it it was all white... no application at all

  Hi Karlo,.

  Please see Troubleshooting FAQ: what should I do if I get a blank white screen, spinning wheel, or my CC application does not open?

  Hope that helps!

  Kind regards

  Sheena

• Bought the Creative Cloud edition student and Professor (a year) and I am unable to access to this. Have followed the instructions for this up but Adobe Creative cloud will not in fact open to install selections.

  Bought the Creative Cloud edition student and Professor (a year) and I am unable to access to this. Have followed the instructions for this up but Adobe Creative cloud will not in fact open to install selections.

  White screen

  https://forums.Adobe.com/thread/1249756

  Does not open App | Wheels of progress turn continuously

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-app-doesn ' t - open.html

  Creative cloud Installer hangs

  https://forums.Adobe.com/thread/1850512

• Hi - I signed up for the Adobe Creative cloud monthyly and don't know where to find?  I bought the product, but is not a file to download? What I have to do to get it on my laptop > how to find this > thanks :)

  I signed up for the Adobe Creative cloud monthyly and don't know where to find?  I bought the product, but is not a file to download? What I have to do to get it on my laptop > how to find this > thanks

  Install the desktop cc app from here, https://creative.adobe.com/products/creative-cloud

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  Use your desktop app to install your programs of cc.

• I bought creative cloud of surfspot.nl and I got a redemption code so I cloud go to the version of track to the version of the membership. I did all the steps that were needed, but my creative cloud is still in trail version. I have a windows computer.

  I bought creative cloud of surfspot.nl and I got a redemption code so I cloud go to the version of track to the version of the membership.

  I did all the steps that were needed, but my creative cloud is still in trail version.

  I have a windows computer.

  I hope someone can help me because I have really bad need for my study.

  If you tried the steps mentioned in the link below, you will need to contact the Support from Adobe and check with the subscription once account.

  https://helpx.Adobe.com/Creative-Suite/KB/trial--1-launch.html

  Click always need Help (help), and then select the Chat option:

  Contact the customer service

• I bought Photoshop CC 2015 creative thinking Cloud before running the trial version of my computer. After you have installed the creative cloud, the box with the number of days remaining still apears. How can I proceed?

  I bought Photoshop CC 2015 creative thinking Cloud before running the trial version of my computer. After you have installed the creative cloud, the box with the number of days remaining still apears. How can I proceed?

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  If this fails, CC help | Applications creative Cloud back to update evaluation Mode to 2015 CC

• I bought the "composition of single-app creative cloud for Illustrator (a year)", but never received the serial number. Where can I find it?

  I bought the "composition of single-app creative cloud for Illustrator (a year)", but never received the serial number. Where can I find it?

  Help!

  Vivif8072 please see in Sign, activation or connection errors. CS5.5 and later for more information on how to solve the connection error preventing allowing him membership.

• I have only the trial version of adobe after effects cc but is possible that I can use the plugins on this?

  I have only the trial version of adobe after effects cc but is possible that I can use the plugins on this? Specifically trapcode particular cc

  The trial version is any different from the full version, except that it works for 30 days.

• IM using after effects cc but can't find advanced spill suppressor or cleaner key in the menu entry.

  IM do not know why, but Ive installed the latest version after effects cc but when I go to the list of tools, the advanced spill suppressor key numbers or a cleaner key are not there.

  I am running an older operating system - version 10.7.5, then is - why? I am currently working on what is the problem

  any help great appreciated

  all the best

  Tim

  What is the exact version of AE are you running? It must be 13.2.0.49. If the number starts with a 12, you will need to download and install after effects CC 2014 (which is a different version and separate - CC CC 2014 can be loaded on the computer at the same time).

• I bought the full package of the creative cloud, but the installer allows trial versions only what I can do?

  I bought the full package of the creative cloud, but the installer allows trial versions only what I can do?

  http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Mylenium