Why are all the tools and commands are disabled?

First off, I am not our resident InDesign expert, I am a developer with experience quite a few other products Adobe.

When it is installed on a machine, twice now our designer was unable to use controls in the bar of 'control' / control on the layout window.

I thought it was something silly, like an incorrect selection, working with the wrong layer... that sort of thing. It was not something that would be obvious, at least to a power of Illustrator/Photoshop/Fireworks user.

Well, after messing around with it for awhile, I couldn't find any reason to do so. The only thing I can understand is that the machine, while nine, has a processor that is not listed in the requirements of system for InDesign CS5. To test this, I installed in on a developer machine (more than meets the system requirements) and am unable to reproduce the error.

My question is this: is there something that would cause this, before I submit to our admins that they need to upgrade his computer brand new to a system that takes in charge the CS5? Any thoughts at all are appreciated.

http://kb2.Adobe.com/CPS/403/kb403039.html

Bob

Tags: InDesign

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