Why can not download free applications when I owe money

Wwhy I can't download FREE applications when I owe money?

Hello

The balance due must be paid before downloading free apps.

Tags: iTunes

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    Thanks for choosing Microsoft Community to post your question.

    According to the description above, it seems that you are unable to download apps, you get an error: "your purchase could not be executed. I understand the inconvenience that is brought to you, rest assured, we're here to help and guide you in the right direction.

    I would be grateful if you could answer the following questions:

    1 are you facing the question to download any specific application?

    2. using a proxy connection?

    We will check your time settings and proxy settings. Follow the steps below and we update on the State of the question.

     

    Method 1: Ensure that the date and time are correct on the computer.

    (a) check the Date/time setting by selecting the tile office and then left click on the time in the corner.

    (b) click on change date and time. And then check that the time zone is correct and the time of the internet tab has the ability to synchronize with the time server Internet.

     

    Method 2: Run the network troubleshooter utility.

    (a) open the network troubleshooter utility by sliding into the right edge of the screen, type search (or if you use a mouse, pointing to the top right of the screen, move the pointer of the mouse down and then clicking on search).

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    Tapping c) or or by clicking settings and then type identify and repair network problems.

    Method 3: If you use a proxy connection, then try to disable the proxy and then try buying.

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    c. click Firewall round toggle the left pane

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    Note: Repeat the steps for the parameters of public and private networks.


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    Method 5: Try to separate the Microsoft account to a local then check if you are able to make the purchase.

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    b. in the settings of your laptop, click users and under where it says connected to , click disconnect your Microsoft account and confirm.
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    Thanks for posting your question on the Microsoft community.

    I would like to know some information about the problem so that we can help you better.

    You receive all code or an error message when you try to download apps from the store? If Yes, what is the error message?

    Thank you for details on the issue.

    This problem may occur because of these corrupt files and settings. This can also happen because of app download corrupt files.

    I would suggest trying the following methods and check if it helps.

    Method 1:
    Run Troubleshooter app and check.
    See this link:
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    Why can't find or install the application on the Windows Store?
    http://Windows.Microsoft.com/en-us/Windows-8/why-find-install-app-Windows-store

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