Why can not move to cloud my Master Collection "Complete - special offer" creative?

I was a student between 2010 and 2012 and still have the:

Master Collection
Version 5
Platform: Mac
Join date: November 12, 2010

And his 28 digit serial number.

Why Adobe does not qualify this former purchase of upgrade to plan creative Cloud "full - Special Offer" ?

The message I get:
"Sorry, you are not eligible .

You are not eligible for this offer. "Please visit our plans page to browse our list of other offers."


Thank you for your help.

PS. I tried to enter the serial number with / without hyphens.

In fact, I called Adobe today, and over the phone they told me that I was in fact qualified for the discount.
So, here's a heads up for those who want to go through the same in the future.
And you the number to call

800-585-0774.

Tags: Adobe

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