Why can not move to cloud my Master Collection "Complete - special offer" creative?
I was a student between 2010 and 2012 and still have the:
Master Collection
Version 5
Platform: Mac
Join date: November 12, 2010
And his 28 digit serial number.
Why Adobe does not qualify this former purchase of upgrade to plan creative Cloud "full - Special Offer" ?
The message I get:
"Sorry, you are not eligible .
You are not eligible for this offer. "Please visit our plans page to browse our list of other offers."
Thank you for your help.
PS. I tried to enter the serial number with / without hyphens.
In fact, I called Adobe today, and over the phone they told me that I was in fact qualified for the discount.
So, here's a heads up for those who want to go through the same in the future.
And you the number to call
800-585-0774.
Tags: Adobe
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