Why can't I install Turbotax 2010 Home and Business in XP?

Several months ago, I installed Turbotax 2010 Home and Business in XP Pro and set up two returns. A few weeks later, I went back and TurboTax would not. Thinking that the files have been corrupted, I uninstalled TTH & B and tried to re - install from the CD, only to receive error messages. So I tried to use the cleanup tool, which partially worked, but I still get error messages. Other things I've tried only to get the error Stops include:

1 clean the registry both manually and with the cleaning tool
2. clean the files .net (3.5 and below)
3 reinstall XP
4 reinstall MS Installer.
5 copy the disc on my desktop and install - always get error messages.
6. cancellation of registration and record msiexec.exe
7 detection and cleaning with StopZilla Reg Cure and PC Health Advisor (which is SUPPOSED to fix)
8 Mode installation without fail, at the command prompt and in other modes
9. other methods

If you can help, I would be very happy.

What are the error messages?  Word for Word, please.

What "cleaning tool" specifically?  What is "partially worked?  How could you say this partially worked mystery cleanup tool?

  • #1, second part, of least not such a great idea - even if your machine...
  • #2, which means "cleaning"?  Versions of the .NET Framework are all independent.  Just because you have later does not mean that you have all the versions you need.
  • #3, that * you * average by reinstalling?  Repair?  Or real format and install?
  • #4, OK...  You must have had a reason for this?
  • #5, interesting - approach and yet you still don't give error messages?
  • #6, OK...  You must have had a reason for this also?
  • #7, I have no words to #7...
  • #8, okay - I can see which ones are something to try...
  • #9, the #9 was really necessary to add?  * smile *.

What you say about intuit?
http://TurboTax.Intuit.com/support/

As it seems your entire number around their product centers, which help you got on their part?  Given you didn't mention (and you were detailed enough) get help from them - I suppose you did this road for some reason any?

If you are running their "System Check" tool, you can copy and paste the results presented here?
http://TurboTax.Intuit.com/support/IQ/install-product/TurboTax-2010-system-requirements/GEN12939.html
(Specifically: https://turbotax.intuit.com/support/detect/index.jsp )

The results of the example:

Operating system: Windows
Version of the operating system: 7 (x 64)
 
Web browser: Internet Explorer
Version of the Web browser: 8.0
 
Status of JavaScript: Activated
Flash version: 10
Screen resolution: 2560 x 1600
Popups: Popups allowed
 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729 .NET CLR 3.0.30729; Media Center PC 6.0; NET4.0C; InfoPath.3)

Past through their list of common interest issues?
http://TurboTax.Intuit.com/support/IQ/install-product/Windows-Installer-and--NET-errors/SLN12216.html

Specifically their installation problems?
http://TurboTax.Intuit.com/support/IQ/install-product/Troubleshoot-installing-and-running-TurboTax--Windows-/GEN12454.html

HTH

Tags: Windows

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