Why do I get an error when I try to search for Windows updates?

When I try to search for windows updates I get ERROR Code C002001B.

Windows app troubleshooting doesn't help.

I am currently running Windows 7 Home Premium x 64

Hello
Thank you for visiting the Windows Vista community.

Please follow these steps:

Method 1: Install the malicious software removal tool

Install the malicious software removal tool. After you install the tool, restart the computer. The tool runs automatically.

For the latest version of this tool, visit the Windows Update Web site or the Microsoft Update Web site. For more information about this tool, click on the number below to view the article in the Microsoft Knowledge Base:

890830 (http://support.microsoft.com/kb/890830/) the malicious software removal tool Microsoft Windows help you remove specific malicious software and present on computers that run Windows Server 2003, Windows XP, or Windows 2000

Method 2: Use software to fight against spyware and antivirus software to scan the computer

Use the software to combat spyware and antivirus software to scan the computer. Low cost and trials of versions of this software is generally available on the Internet.

Method 3: Install the update mode safe

Install the update in Mode without failure. To do this, follow these steps:

  1. Download the update. To do this, follow these steps:

a. visit the Microsoft Download Web site:

http://www.Microsoft.com/downloads (http://www.microsoft.com/downloads)

In the search for a download box, type the article number of the Knowledge Base that describes

the update and then click go .

b. download the update and then save it on the desktop.

  1. Install the update. To do this, follow these steps:

.          Double-click the downloaded file to install it.

If you are prompted to restart the computer, do so.

    1. Visit the Windows Update or Microsoft Update Web site to check if the update is offered again. If you are offered the update again, proceed to the next step.
  1. Install the update in Mode without failure. Safe mode disables most of the processes and services running. These services include the Windows Update service. Installation of an update in Mode safe is a quick test to check if an application or process interferes with the installation. To install mode safe mode, follow these steps:

.          Restart the computer.

    1. The computer starts, press the F8 key.
    2. Use the arrows to select Safe Mode , and then press ENTER.
    3. Double-click the file that you downloaded in step 1 to install the file.
    4. Once the installation is complete, restart the computer.
    5. Visit the Windows Update or Microsoft Update Web site to check if the update is offered. Otherwise, wait until automatic updates runs again.

Follow the steps in the below link:

http://support.Microsoft.com/kb/910339

Kind regards

Amal-Microsoft Support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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