Why do I hear the sound but don't can't see the image on the PC games?

I BOUGHT A PC DVD-ROM FOR MY DAUGHTER IT WAS WORKING FINE UNTIL I HAD THE INTERNET NOT I CAN'T HEAR HER AND NO IMAGE OF THE GAMES CAN BE SEEN

Hello AndreaCobos,

1. What is the format of the video files that you are tying to play from the DVD?

2. this happens with every DVD or any particular DVD?

I suggest you to check the format of the files you are trying to play from the DVD. This problem can be caused due to codecs not supported by Media Player.

Please check the format of the files and let us know the format of the file.

a. right click on the video file and click Properties.

b. you will find the format of the files there.

Thank you
Irfan H, Engineer Support Microsoft Answers

Tags: Windows

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