Why do I receive an error message that I am not connected to the Internet when I try to update to 9.3

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  Thanks for posting your question on the Microsoft community.

  Thank you for details on the question and your efforts to resolve.

  This problem may occur because of corrupted network driver or incorrect network settings.

  I would suggest trying the following methods and check if it helps.

  Method 1:
  Run the network troubleshooting and check.
  Reference:
  Using the troubleshooter from network in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

  Convenience store network in Windows 7 provides a way for anyone diagnose and fix network problems. The problem may be caused by a number of problems with your computer, the web server or the network between your computer and the web server.

  If this does not help, use method 2.

  Method 2:
  Reset TCP/IP and check the issue.
  Refer to this article:
  How to reset TCP/IP using the NetShell utility
  https://support.Microsoft.com/en-us/KB/299357

  I hope this information helps.

  Please let us know if you need more help.

  Thank you

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