Premiere Pro 2014 and 2015 CC hangs on import of video files. How can I solve this problem?
Premiere Pro 2014 and 2015 CC hangs on import of video files. How can I solve this problem?
It didn't happen until what I updated from 2014 and 2015, and none of them work now.
I looked in these forums, tried a number of solutions that worked for others, and nothing has worked for me so far. I have the value "read-only software engine Mercury" rendering engine I tried to change the name of the folders pro Prime Minister ' 8.0' and ' 9.0 ' to ' old 8.0' and ' old 9.0 "and a few other things that I do not completely at present.»»»"
My computer:
My OS: Windows 7 Enterprise Edition (service pack 1)
The error messages:
First pro CC 2014 (8.0)
Signature of the problem:
Problem event name: APPCRASH
Name of the application: Adobe first Pro.exe
Application version: 8.0.0.169
Application timestamp: 536f4f89
Fault Module name: ig75icd64.dll
Fault Module Version: 10.18.10.3412
Timestamp of Module error: 52e04b53
Exception code: c0000005
Exception offset: 0000000000158c2a
OS version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Information additional 1: 88 a 4
More information 2: 88a4aeff69948e549c460e98e3cbf27e
3 more information: db98
Additional information 4: db98ef4dec181ad1906ff666818d9ae2
====================================================
First pro CC 2015 (9.1)
Signature of the problem:
Problem event name: APPCRASH
Name of the application: Adobe first Pro.exe
Application version: 9.1.0.174
Application timestamp: 564dce25
Fault Module name: ig75icd64.dll
Fault Module Version: 10.18.10.3412
Timestamp of Module error: 52e04b53
Exception code: c0000005
Exception offset: 0000000000158c2a
OS version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional information 1: cd2f
More information 2: cd2f7e1225ab1bc0dd4f89ec90542e56
Information additional 3:0129
Additional information 4: 01292334f4d6d650a5ceb0029f7e7224
Thanks in advance for any help.
Just a hunch. "ig75icd64.dll" is the driver intel HD graphics. That should narrow down your search. You may need to reinstall/day (or if it has just updated - then push) that this driver.
Tags: Premiere
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