Why FM hangs when you import PDF comments?

I'm under FM 9.0p255 on Windows 7 and using Acrobat Pro 9.4.5 (running Windows XP on another computer) to enable comments in Adobe Reader. After you save the file, in Windows 7 I open Adobe Reader 9.2.0 and make comments, then save the file. In FM 9, I open my file of 2 pages and import pdf comments. FM blocks. I tried everything to eliminate the problem, all the way to the creation of a file of FM with just the words "this is a test" in it. I went through the process of review of Acrobat and added a Word. When I tried to import pdf comments, I got this error:

"The date of the change of the source file is newer than the date of creation of the tagged PDF. Comments PDF can not be imported correctly. Click Yes to continue. »

When I click Yes, FrameMaker crashes.

What is strange, is that my file of FM 2011-08-05 16:39 as the update.

My commented PDF has 08/05/2011 16:43 as the update.

I tried to restart my computer and that did not help. Anyone know anything else I can try?

Linda, I wonder if there are some 'conflict' is raised because you are using Windows 7 and Windows XP.

Specifically, I wonder if the two systems have shifted the timestamp, and thats why FM is to give the "most recent creation date" problem.

I understand not what role the XP system a in your test, however - you can not only use FM == and is make the PDF on the same Win7 box, comment on this box, then import the comments?

Naturally, you may eventually be able to import comments from all sorts of other systems, but for troubleshooting you might try to create-comment-import cycle on only Win7 box?

If it works, then you could see, you can set the system time in the XP box to be a little slower than the Win7 box and try again with the XP box into the mix.

Edit: change that the system clock is suggested as a test procedure to see if we can isolate the exact cause, I do not pretend that all your reviewers to work reliably would need synchronize their systems :-)

Sheila

Tags: Adobe FrameMaker

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