Why have I received email saying my Adobe Acrobat Pro bought in Dec 2012 XI was a trial version and I need to upgrade?
December 2012, I bought Adobe Acrobat Pro XI for my Mac Book Pro. A month ago, I got a notice my Adobe Acrobat was a trial version and I need to upgrade. My Adobe Acrobat stops working. I had no choice, because I was in the middle of a big project. Yesterday, I bought the DC Adobe Acrobat Pro for $215.00 plus tax.
(1.) download says it's the classic version despite my order confirmation with Adobe Acrobat Pro DC.
(2.) the installed product would not allow access to my stored documents.
3. the installed product deleted each watermark on all my documents.
4.) and there is no way to get help unless the poster on a forum?
The Rev. Dr. Cynthia Forde
Thank you for your helpfulness to the point of understanding 1.
2.), I made a mistake. We could open the stored project documents but not to make changes. The password for the project/documents stored was no longer valid after the upgrade.
(3.) the watermarks have been added on top of Word documents using Adobe Acrppobat Pro XI. some watermarks had to be cleared up, but they could not be changed after the upgrade. In addition, the entire project was wiped clean of watermarks. We had to start from scratch, add watermarks, again: "Property of Swedish Colonial Society", etc. Some watermarks were on the face of the Word document and some were in right margin
4.) Whoever you are, thank you!
Tags: Acrobat
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