Why I can't install Flash Builder 4.6 in my creative cloud subscription?

I have an active subscription to CC, but Flash Builder 4.6 does not appear as an available Adobe Application Manager upgrade.  I see it on the Adobe web site, but when I try to install it does not accept my serial number CC.

Thank you

Can you confirm if you have a previous version of flash builder (version 4.5) on your machine.

If this is the case, please uninstall the flash builder 4.5 of your machine and run the Installer 4.6 and your serial key.

You can download Flash Builder 4.6 here:

http://www.Adobe.com/cfusion/TDRC/index.cfm?product=flash_builder

If you still get the same error.

Please use the Creative Suites cleaning tool

http://www.Adobe.com/support/contact/cscleanertool.html

http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

to remove entires for Flash builder [this would deal with licensing issues] and try reinstalling Flash builder 4.6

If you have Creative suites already installed Flash builder would automatically pick your serial number

the basic steps would therefore be

-Uninstall Flash builder

-use the cleaner tool erase content specifically for flash builder only.

-reboot the Machine

-remove any left over files from installation of Flash builder.

-reinstall Flash builder 4.6

Post edited by: Mallika Yelandur

Tags: Flash Builder

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