Why my membership renewal is not recognized not?
I have a business account, and it is to be renewed. We have made all necessary admin changes, and even adobe cc still does not recognize my account so that I don't have any available product and when you go deep, I offer only free trials.
- Make sure you use the good Adobe ID - if added to the dashboard as Federated ID or company ID make sure that you choose the "Enterprise" option when connecting.
- Disconnect and reconnect to the software by selecting help > Sign Out
- Make sure that you are connected to the internet
- The opm.db file contains the login user cached information and delete this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you start creative cloud and reconnect.
- Close the creative cloud application.
- Navigate to the OOBE folder.
Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE - Delete the file opm.db.
- Launch the creative cloud.
Tags: Adobe
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