Why my pc will not install a modem broadband?

I need help, try installing a modem up flow of cricket, the company couldn't help me more something wrong with my pc, when I connect the modem a yellow window appeared "new hardware detected", then it says that your hardware is installed and ready to use, but no icons, no software to not install, no internet, nothing... I should mention that I used this kind of modem before and I uninstalled the program, I check on "add or remove programs" is not there... what could be? It works perfectly on my sister's cell phone... is so on mine... What do I do? I have a windows xp service pck 3... Help me please!

Rylie salvation,
 
-What is the model number of your modem wide band?
 
Check the device status in Device Manager
 
To display information about a device driver
a. click Start, click runand type devmgmt.msc and press ENTER to open the Device Manager.
 
b. double-click the type of device that you want to display.
 
c. right-click on the specific device and then click Properties.
 
d. in the tab driver , click Driver Details.
 
Check this link for more information:
 

How to manage devices in Windows XP

Keep me updated on the status of the issue.

Tags: Windows

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