Why segment would not match form submission #?

We do a simple segment to shoot anyone who filled in a specific form. The data in the segment are about 200 lower contacts submits the real form. Am I missing something obvious? Why would this happen?

Hi Sarah,.

You are watching a segment based on a filter showing who sent the form you looking at a shared list?  If this is the first there are a few reasons as to why you do not see the same indictment.  The filter is dependent on the activity on this contact record, which in turn depends on the cookie for that contact when they submitted the form.  If the person submitting the form has disabled cookies, then we will not be able to record the activity of the contact (sending the form) and so would not appear in the filter.  This could be why you see an anomaly in the accounts.

If this is the last you look shared list (adding to the shared list form processing step) and who is not, it would become a different problem.  It is possible that the form may have been submitted with a space in the email address and which would prevent the record to be created in Eloqua. This would cause the gap or if there was a form number present before this processing step that is configured in the form.

Anyway, it looks like to get in touch with support would help to confirm what is causing the difference.

Kind regards

Francisco

Tags: Marketers

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