Why the my Microsoft Discs are unreadable

Microsoft Home & Student (had for years) gave no problem 6 weeks when I loaded it on my second computer.

Windows 7, last used September 2014 to clean instal gave me no problem on my main computer

Microsoft Home & Business 13 retail loaded on the main computer very well. I had problems with Outlook (see previous post) so I uninstalled with Revo Pro. When I try to load it on it ejects and tells me to insert a disc.

This happens with all 3 drives. Music disks without problem and I am able to load MYOB on no problem.

I ran Microsoft Fixit OPEN THE PLAYING AND BURNING CD, DVD AND BLU - RAY DISCS to the resolution of the PROBLEMS.

Everything passes the test except a question "Media in the CD/DVD drive is not readable (HL-DT-ST-DVDRAM GH24NS95 ATA DEVICE).

"The drive is empty or the media format is not supported".

Someone at - it ideas as to why this happens only with discs from Microsoft and how I can solve this problem.

I will try my second computer now to see if the same thing happens with her.

As I suspected the discs work very well in my second computer.

As the discs work well in the second computer, this clearly means that the issue is not with the discs.

The question is very likely to be caused by the following reasons:

1. the optical laser lens is covered in dust.

3. the SATA cable may be damaged.

2. There is a problem with the optical drive.

Possible solutions are:

1. try to clean the laser lens of the optical drive via a suitable lens cleaner disc. Do not try to open the disc physically and clean yourself. This will damage the lens forever.

2 try replacing the SATA cable, then check.

3. replace the optical drive.

Tags: Windows

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