Why Thunderbird would stop working from my home but works from a café.

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• Thunderbird has stopped working

  Hello

  Count 08/04/2014 Thunderbird has stopped working in my PC somehow. I am running Windows 8.1 Pro x 64. Before that day, everything was ok and Thunderbird was not working. I asked a few friends using Windows 8 and they have the same problem. Thunderbird load e-mail accounts and will not send and receive all of the emails. It won't even add a new e-mail account. This is the message received when you try to add a new account "sorry - we are unable to communicate with our server subscription. Please check your connection. ». If we're going to try to go forward and add a new account anyway the answer will also be that Thunderbird can not connect to any server. We have uninstalled Thunderbird and install several times in the last days without success. I was trying to delete the folder Thunderbird of the t in Program files, but I can't. Uninstall it and install new procedure including the deletion of folder was a solution a few years but it seams that now no longer works.

  Over the last 2 weeks Thunderbird started working only for a few hours and we have the same problem again. I asked about 10 people working with Thunderbird and they have the same problem right now and they have had the same problem during the month.

  Of course I turned off windows firewall and test if Thunderbird will work, but it was not a solution. I am running windows 8.1 Pro x 64. Thunderbird is not on the list of authorized or unauthorized software through the firewall, and I can't find any option to add the Thunderbird to the list to try to resolve the problem.

  I use BitDefender Antivirus and I disabled the BitDefender firewall and the same thing happens. I also disabled the whole antivirus functions after and the same thing. I turned from bot windows firewall and firewall BitDefender or off all BitDefender and the same thing happens. I checked the BitDefender firewall and the Thunderbird has full access.

  Also, I checked the Windows updates. I am not usually accommodate updates in my PC. I remember I have choose to not install Microsoft updates ever. I checked the State and he is near the top is not to install Microsoft updates. I also checked the "update history" and empty status is "you have not tried to install updates on your computer.

  I started windows 8.1 Pro x 64 in safe mode with network and started Thunderbird while windows is in safe mode, and it has the same problem.

  I am trying to add Gmail and AOL accounts in Thunderbird. The emails are all browser set correctly and working well or another e-mail client.

  Today (21/04/2014) Thunderbird has the same problem.

  Any help will be much appreciated.

  Concerning

  Here, you also have the copy of troubleshooting information if necessary.

   Application Basics
  

     Name: Thunderbird
     Version: 24.4.0
     User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
     Profile Folder: Show Folder
  

               (Local drive)
     Application Build ID: 20140316131045
     Enabled Plugins: about:plugins
     Build Configuration: about:buildconfig
     Crash Reports: about:crashes
     Memory Use: about:memory
  

   Mail and News Accounts
     account2:
       INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
  

     account4:
       INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
       OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
  

   Extensions
     bdToolbar, 7.0, false, [email protected]
  

   Important Modified Preferences
  

     Name: Value
  

       browser.cache.disk.capacity: 358400
       browser.cache.disk.smart_size.first_run: false
       browser.cache.disk.smart_size.use_old_max: false
       browser.cache.disk.smart_size_cached_value: 358400
       extensions.lastAppVersion: 24.4.0
       font.name.monospace.el: Consolas
       font.name.monospace.tr: Consolas
       font.name.monospace.x-baltic: Consolas
       font.name.monospace.x-central-euro: Consolas
       font.name.monospace.x-cyrillic: Consolas
       font.name.monospace.x-unicode: Consolas
       font.name.monospace.x-western: Consolas
       font.name.sans-serif.el: Calibri
       font.name.sans-serif.tr: Calibri
       font.name.sans-serif.x-baltic: Calibri
       font.name.sans-serif.x-central-euro: Calibri
       font.name.sans-serif.x-cyrillic: Calibri
       font.name.sans-serif.x-unicode: Calibri
       font.name.sans-serif.x-western: Calibri
       font.name.serif.el: Cambria
       font.name.serif.tr: Cambria
       font.name.serif.x-baltic: Cambria
       font.name.serif.x-central-euro: Cambria
       font.name.serif.x-cyrillic: Cambria
       font.name.serif.x-unicode: Cambria
       font.name.serif.x-western: Cambria
       font.size.fixed.el: 14
       font.size.fixed.tr: 14
       font.size.fixed.x-baltic: 14
       font.size.fixed.x-central-euro: 14
       font.size.fixed.x-cyrillic: 14
       font.size.fixed.x-unicode: 14
       font.size.fixed.x-western: 14
       font.size.variable.el: 17
       font.size.variable.tr: 17
       font.size.variable.x-baltic: 17
       font.size.variable.x-central-euro: 17
       font.size.variable.x-cyrillic: 17
       font.size.variable.x-unicode: 17
       font.size.variable.x-western: 17
       mail.openMessageBehavior.version: 1
       mail.winsearch.firstRunDone: true
       mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
       network.cookie.lifetimePolicy: 2
       network.cookie.prefsMigrated: true
       places.database.lastMaintenance: 1397398207
       places.history.expiration.transient_current_max_pages: 104858
       plugin.importedState: true
       privacy.donottrackheader.enabled: true
  

   Graphics
  

       Adapter Description: Intel(R) Iris(TM) Graphics 5100
       Vendor ID: 0x8086
       Device ID: 0x0a2e
       Adapter RAM: Unknown
       Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
       Driver Version: 10.18.10.3345
       Driver Date: 10-31-2013
       Direct2D Enabled: false
       DirectWrite Enabled: false (6.3.9600.16384)
       ClearType Parameters: ClearType parameters not found
       WebGL Renderer: false
       GPU Accelerated Windows: 0
  

       AzureCanvasBackend: skia
       AzureFallbackCanvasBackend: cairo
       AzureContentBackend: none
  

   JavaScript
  

   Incremental GC: 1
  

   Accessibility
  

     Activated: 0
     Prevent Accessibility: 0
  

   Library Versions
  

       Expected minimum version
       Version in use
  

       NSPR
       4.10.2
       4.10.2
  

       NSS
       3.15.4 Basic ECC
       3.15.4 Basic ECC
  

       NSS Util
       3.15.4
       3.15.4
  

       NSS SSL
       3.15.4 Basic ECC
       3.15.4 Basic ECC
  

       NSS S/MIME
       3.15.4 Basic ECC
       3.15.4 Basic ECC
  

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