Will not, play audio or video

9.2.0 (41) first Pro CC is no longer will play video or audio in the line of time or the trace source. Hit the SPACEBAR, J K L, or by clicking on the Play-Stop-Toggle make no difference. The blue bar does not move along the time line and nothing plays. The Play-Stop-Toggle varies from a triangle instead - but that's all. It also does not matter if I create a new project or the sequence or open an existing one. Export Media still works OK and the exported media play OK.

I tried to uninstall and reinstall Premier Pro.

I tried to roll back to a restore point Windows - that worked once, but not the second time or subsequent.

As a matter of interest, hearing CC and after effects CC properly.

I'm on Windows 10 on an Intel Core i7 - 3930K 3.20 GHz with 16 GB of RAM. I did the changes on the hardware more than a year.

While I had problems with leaking memory with earlier versions of the Premier Pro I have not experienced this refusal to issue before playing. The problem happened without apparent reason, about two weeks ago. First Pro was working fine before this.

I would welcome suggestions.

The problem has been fixed with the help of Adobe support online chat.

The measures taken were:

Close the Premier Pro.

Rename the file C:\Users\xxxx\AppData\Roaming\Adobe\Premier Pro to something else e.g. first former Pro

Rename the file C:\Users\xxxPro \Documents\Adobe\Premiere to something else e.g. first former Pro

Open Pro Prime Minister and he must create new versions of the two files above.

Tags: Premiere

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