Win7 64 bit SP1 opens Control Panel then message pops up saying explore stopped working and closes

I use the following system

Windows 7 Edition home premium SP1
Sony Vaio model SVE14A15FAS I guess that S is for money, I noticed that SVE14A15FA only in the site
64 bit
Performance of kaspersky internet security 2012 to protect the laptop
I also run own utility CC v 3.25 to clean periodically the laptop
With the exception of this problem laptop works OK
I tried it looking for virus, uninstall all unnecessary programs, push back the point of restoration to the oldest point etc.,.
The strange thing only I can find is a 5 Vaio.7.1.05100 update that shows in Add Remove program which does not uninstall and gives the error message
After some research, I found that Java has updated so I've updated for Java 7 update 11 only today
I also tried to disable java plugin in google and IE
I also checked the Vaio support site and downloaded the latest 6.1.2.1.11220 update; has ran the different options under Vaio care etc. but no solution

Hello

Welcome to the community Microsoft and thanks for posting the question.

According to the description provided, you have problems with Explorer does not.

Perform the steps from the link below and see if it helps.

Error: Windows Explorer has stopped working

Note 1 : when you perform the clean boot, then follow step 7 to reset the computer to start as usual after the boot process.

Note 2: Make a backup of all your data on an external drive before you perform an upgrade in-place, as this could result in loss of data.

Meet us if you encounter any problems with the Explorer or any Windows problem, and we would be happy to help you.

Good day!

Hope this information helps.

Tags: Windows

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