Windows 10 ' facility for over 6 hours...
Please help, I tried to upgrade from Windows 7 to Windows 10 since yesterday initially. This morning, I received a message 'Update failed - try again?'. I tried again and my computer has been blocked on this message for more than 6 hours:-preparation for installation '-stuck @ 30%.
Thank you.
Kind regards
Beatrice
Hi Mary,
Thanks for posting your query in Microsoft Community.
I would refer to the suggestions in the Wiki article created by Andre Da Costa.
HOWTO: Troubleshoot Setup and stop common mistakes during the Installation of Windows 10
Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.
Tags: Windows
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - M892G - 84D7W-VYVVB
Windows product key hash: 8URszDmqchXk0nyLWXx2jditWJE =
Windows product ID: 00359-030-0078141-85521
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {656CCD50-41C9-41C3-968E-D29BBD46AA74} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330 - 1504
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: 2.0.48.0
OGAExec.exe signed by: Microsoft
OGAAddin.dll signed by: MicrosoftOGA data-->
Office status: 100 authentic
Microsoft Office XP Professional - 100 authentic
OGA Version: Registered, 2.0.48.0
Signed by: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program may Explorer\IEXPLORE.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office details:{A9BF75C2-FBF3-4795-953B-E259BD0C2131} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 32 *-*-*-*-VYVVB 00359-030-0078141-85521 5 S-1-5-21-1580701254-2691487138-3117158855 HP-Pavilion ,FK484AAR-ABA m9400t American Megatrends Inc.. 5.33 20081107000000.000000 + 0009CE93307018400FA 0409 0409 Eastern Standard Time(GMT-05:00) 0 3 HPQOEM SLIC-CPC 100 100 Microsoft Office XP Professional 10 roTAwuyn2K8JnfnZ5p70qCWUSww = 54186-640-4025656-17423 14 97728824C57890A Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-030-007814-01-1033-7600.0000-3102009
Installation ID: 010516027730660442597094592351394511091775644602024082
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: VYVVB
License status: licensed
Remaining Windows rearm count: 5
Trust time: 10-02-2012 17:32:36Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 10:1:2012 07:16
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys--> HWID data
Current HWID of Hash: LAAAAAEAAAABAAEAAQABAAAAAgABAAEA6GFOQjaxCJyw9OJsCMr4P8RozDE =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0x0
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-CPC
FACP SLIC-CPC HPQOEM
HPET SLIC-CPC HPQOEM
MCFG SLIC-CPC HPQOEM
LASRYVITRAGE HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SLIC SLIC-CPC HPQOEM
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How to activate Windows 7 manually (activate by phone)
1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) select your "country" in the list.
(4) choose the option "activate phone".
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
(6) explain your problem clearly to the support person.
http://support.Microsoft.com/kb/950929/en-us
----------------------
Have you installed a new hardware or software since you started facing this problem?Do you have any software installed record cleaning? If so, uninstall it, registry software is known to tamper with Windows activation technologies.
What Antivirus utility you installed?
What's your date and time correct?
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Until a few months ago, that my copy of Windows 7 Home Edition paid was legal DIGITAL River (student copy) now, he asked for real verification and it didn't it was legal for over 3 years, what happened?
Have you tried to restart by phone?
How to activate Windows 7 manually (activate by phone)
1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) select your "country" in the list.
(4) choose the option "activate phone".
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
(6) explain your problem clearly to the support person.
http://support.Microsoft.com/kb/950929/en-us
----------------------
Have you installed a new hardware or software since you started facing this problem?Do you have any software installed record cleaning? If so, uninstall it, registry software is known to tamper with Windows activation technologies.
What Antivirus utility you installed?
What's your date and time correct?
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Hi Marcia,
I understand that the system restore takes a long time to restore your computer.
System restore usually takes 15 to 30 minutes depending on the size of the data has changed since the date of the restoration up to the date where the restoration is underway.
If the computer is blocked, do a hard reset. Press the power button for about 10 seconds. Once the computer shuts down, stop and try again and follow the steps.Follow the steps mentioned below and perform a restore of the system from the Windows recovery environment. Check if it helps.
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(b) click the Advanced Boot Options.
(c) click Start Windows settings.
(d) If you are prompted, press any key to start Windows from the installation disc.
((e) (f) If you are using the Windows installation disc, click on system restore.
(f) click about to restore during which the system worked very well.
(g) click on apply, click OK.Hope this helps and let us know if you need more assistance. We will be happy to help.
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Windows update takes more than 3 hours
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I have the same problem and lasts 3 hours, and I'm still waiting! If I have a notebook, turn the power off and must leave, how do I stop the process? I have to write my linux server because my new machine with win 7 does not work, turn not turned off and I can unplug or stop. any solution? (an acceptable)
The update process will take as long as it takes unfortunately. A major upgrade starts when you have sufficient time to undertake the task.
If you're having trouble-
Free unlimited installation and compatibility support is available for any questions related to the Service Packs of Windows 7. Availability of support chat, telephone or electronic mail differs depending on your location. Some questions may require more support to there have advanced a charge: https://support.microsoft.com/oas/default.aspx?&gprid=14496&&st=1&wfxredirect=1&sd=gn
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https://forums.GeForce.com/default/topic/516145/legacy/Quadro-FX-3600m-problems/
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Download"Powermizer Switch.exe" here - http://www.box.net/shared/v7jpoateoq
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It may be a good idea to make sure you're clean of any other video drivers Nvidia beforehand.
Now, we are ready to install the driver.
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I have Vista Home Premium, Dell Dimension XPS 410.
When Windows tries to automatically check the update of Windows, I get a message saying, ' Windows cannot check for updates.
Error code 80080005.
Can any ideas on how I fix? I've had this problem for over 3 months now and cannot find information on Microsoft Support Website.
Thank you
JA
Hello drjoe_anzaldua,
Thanks for posting on the Microsoft Answers forum.
Usually the "Windows is unable to Check For Updates" error message produced always of the blocker window update connection attempt.
1. first of all, please check that there is no any third-party firewall preventing Windows Update to communicate with "update.microsoft.com.
2. check if Windows Firewall is blocking the update of Windows.
Please see the following article for connection errors:
http://support.Microsoft.com/kb/836941
836941. you may encounter temporary connection errors when you use Windows Update or Microsoft Update to install updates
After following the steps of troubleshooting in the article, if you still get an error message, thanks for posting again so that we can help you.
Sincerely,
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
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If you have a 32-bit computer Windows XP use this version:
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