Windows 10 - MS Word causes Acrobat close

New laptop on Windows 10; i5 / 8G.  Installed Microsoft Office 16 and Acrobat DC.  Acrobat open PDF files correctly.  MS word will open word documents.  Switch to acrobat and pdf is closed.  If I reverse the order to open a doc word and then try to open a pdf file, acrobat "flashes" for a second and then closes.  I tried without downgrading to Office 2007 and Acrobat XI, known exactly the same problems.  Any help would be appreciated.

Hi paulw49314826 ,

Could you let us know if you see an error message when Acrobat is closed?

Flashes of Acrobat and closes only when you switch between MS Word and Acrobat?

Have you tried with other applications?

Try following the steps:

1 reset the preferences file - close Acrobat then navigate to C:\Users\Your username\AppData\Roaming\Adobe\Acrobat\11.0, move the 11.0 folder to another location (for example-temp)

To open the temp folder, hold down the Windows key and press R on your keyboard > This will launch the Run dialog box > temp type and press ENTER.

If App data is not visible above, launch Windows Explorer > click the view tab in the toolbar > then click Options (on the far right), this will launch the Folder Options window > click the view tab > under Advanced settings, search for, and then click Show hidden files, folders, and disks then click OK, then launch Acrobat.

Step 2 - If 1 does not work, remove temporary files, in dialogue box(Windows+R) run, type temp, and then press enter > This will open the temp folder, select all content in the temp folder and delete them, restart the computer, and then launch Acrobat.

Step 3 - If 2 doesn't work, find and launch Eula.exe, navigate to C:\Program (x 86) | Adobe\Acrobat 11.0\Acrobat, run Eul.exe and accept the license agreement.

4. If step 3 does not work, try to activate the admin and then login account admin account and launch Acrobat.

Visit this link on how to enable the built-in Windows administrator account: https://support.microsoft.com/en-in/kb/555910

Let us know if the above given steps worked.

Thank you

Shivam

Tags: Acrobat

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