Windows 7, 64 bit. Creating cloud of 2015. Worked, received a notice of update available, now CC will not charge. PS and LR both works.
My CC 2015 notified me an update today, but then stopped. PS, BR, LR all work. CC does not load. Not found in the open applications or process lists.
Any suggestions on how to solve this problem.
Thank you
Have you tried to uninstall and reinstall?
Uninstall using Uninstaller CC.
https://helpx.Adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Then go to C: > program (x 86) > Adobe.
Open Adobe folder, if present rename the folder Adobe Creative Cloud Cloud - old Adobe Creative.
Then reinstall Adobe Creative Cloud app and check.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe
Tags: Adobe
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