Windows 7 fail to recognize new password after that the user changes
Hi, I have this weird problem, until now happening in Windows 7 machines in a domain Active Directory.
A user who changes his password at any time before the expiration of the password and the message indicating that the change has succeeded appears as usual. However, after the closure of the current session, disconnection and/or same as restarting the computer where the user has changed the password, he or she is unable to connect with the new password, the computer will only accept the old password. Things don't stop there, if the same user tries to log on to another computer (where he worked before), he rejects the new password with the message "user or incorrect password" as well, but again only accepting the last password used in this second computer.
A friend at work discovered (by pure chance) that run a MalwareBytes (hereinafter MB) scan and remove all detected items eliminate the problem, not immediately, but after a computer restart. I did the same thing with another user but took my time to browse the list of detection MB and I found that all detected items were related to domain policies legitimate registry keys.
Things already checked:
-Normal network connectivity.
-Not all computers are affected.
-All affected computers are running Windows 7 Pro x 64.
-Users who have never used the affected computers can connect without a problem.
-Users who are unable to connect the affected computers can connect to other computers, they have ever used without problem.
-Computers have been restarted before using MB, but the problem persists.
-Checked the names of registry keys, but could not find one related to the connection of the user.
So my questions are, why this computers only validate against the local SAM? What other things can check to validate what happens?
Thank you.
Julio D.
Hi Julio,.
Thank you for visiting Microsoft Community and we provide a detailed description of the issue.
I suggest you to send your request in the TechNet forums to get the problem resolved.
Please visit the link below to send your query in the TechNet forums:
https://social.technet.Microsoft.com/forums/en-us/home?category=w7itpro
Hope this information is useful. Please come back to write to us if you need more help, we will be happy to help you.
Tags: Windows
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