"Windows 7 will not let iTunes 11 Internet access."

I am using Windows 7 32 bit on a laptop computer with ZoneAlarm free firewall/antivirus and Firefox 17.0.1 browser (do not use IE 8 and IE 9 will not even load, so crazy that).  I had no problems with iTunes, Internet access until about two or three Windows updates there, when I was still with iTunes 10.x, I thought that maybe an update to iTunes was in order, so I did and updated to iTunes 11.  That didn't connect to the internet, so I deleted, close ZoneAlarm and reinstalled iTunes.  Still no Internet access even if I have an active Internet connection.  I ran the diagnostic iTunes and found this Windows Firewall - which * he * stop when running ZoneAlarm - does not allow iTunes outgoing access, so I fixed.  Still nothing and it is with the browser able to connect to the network, so I don't know Internet access in itself is not the problem.  I have so stop and you exit ZoneAlarm. still nothing.  Verified that welcomed iTunes Windows Firewall outgoing; It does (in theory; at least she said it does), but STILL nothing!

It's stupid, because iTunes worked fine until recently.  Is there something other past here between Windows 7 and iTunes I should know about?  Help!

HI Maria,

Thanks for posting your query in Microsoft Community.

It appears from the description of the problem you are facing problems with iTunes.

I imagine the inconvenience that you are experiencing. I will certainly help you in this matter.

1. are you able to launch Internet Explorer?

2. What is the exact problem you are facing with Internet Explorer?

Please follow the steps from the link and check that it works very well.

iTunes for Windows: network connectivity Tests

http://support.Apple.com/kb/HT3204

Reference links:

iTunes for Windows: can not access the Internet if the proxy settings are incorrect

http://support.Apple.com/kb/TS1490

Unable to connect to the iTunes Store

http://support.Apple.com/kb/TS1368

Hope it will be useful. If you still have questions, please reply and we will be happy to help you.

Tags: Windows

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