Windows 8 could not connect to the Customer Service of group policy on my HP Pavilion

We recently purchased a HP Pavilion laptop g6 C7C77UA #ABL with 8 64-bit Windows. It seemed to work fine until a week ago (we only had it for 2 weeks). I can access the computer through my user that I'm the system administrator, but my husband try to click on the user whenever he has a message that appears saying Windows cannot connect to the customer service group policy, please see your system administrator. He could access his side in all first, we bought the computer.

I did troubleshooting and it comes up saying that Windows Firewall is configured incorrectly. I tried to go in the windows firewall, but it is not letting me, he just guard spinning and finally said that he does not.

So far, I like my HP Pavilion, but I'm about to throw it out the window because of Windows 8. Please help me! Thank you!

Hello m-oickle,.

Take a look at this document, which covers aspects of the restoration of your laptop.  Please let me know if the troubleshooting steps to help you solve your problem.

Good luck!

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