The Customer Service of group policy has denied access problem

After the execution of a routine Windows Update as I always do, I was asked to restart my HP laptop (running than Home Premium 32-bit Vista). The only other thing I had opened was a radio station playing music from the internet. I didn't close anything before restarting as I thought he would close himself. So I just rebooted. Like the reboot process that was going on, I noticed that my laptop came into DOS mode and all kinds of lines of text have been created and saved, but I assumed it was part of the updates. However, when I went to reconnect, I was greeted by the following: group access policy Customer Service refused.

Much I read on the forum and heard that this problem occurs for many. What I read, it seems to have nothing to do with the specific update or that they were installing the software, but everything to do with the user account?

I had only one account configured, so I was forced to restart in safe mode in order to create a new account. But when I created this new account, it does not appear in the c:\Users[user-name]\Music\iTunes\iTunes. All my user account is a folder owner and a Public folder, and no record has my user names listed in their breast. So I couldn't copy the files from my old username to my new.

I tried to restore my computer to a different date, but unfortunately, I had too many things on the laptop to create a backup file on the D drive, I never did. I know, stupid me!

I also tried looking up 'services' in the help section and then scroll to find "group policy client" and that there is nothing listed at close distance from that.

I've seen a lot of these posts dating from 2008, 2010 and 2011, and I tried just about every does not.

Can someone help me please? I use this laptop for my home based business and my Quickbooks is. I depend greatly on this laptop, and I need to work again for me!

Darlene

Hello DarleneR,

Thanks for the return of the response.  You have attemtped to enter your boot options and try last known good configuration?   You have a Setup disk for your version of Windows Vista?

Using the last good known Configuration

http://Windows.Microsoft.com/en-us/Windows-Vista/using-last-known-good-configuration

Please let us know status.

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