Windows Explorer has stopped working vista 64-bit

Similar Questions

• After you download Internet Explorer 9, Windows Explorer has stopped working Vista

  I downloaded ie9 for a windows update. Since this update my windows Explorer has stop working. I can't use any of my popup windows they will display the error message, restart. is there a solution?

  * original title - after download IE9, Windows Explorer has stopped working. Why did I get this error message? is there a solution? business of vista with all the updates.*

  Hi gdd6,

  Please see the thread with a similar problem and fix possible:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-performance/Windows-Explorer-has-stopped-working-Windows-is/8607105e-5ff5-4B3A-8591-a9258798ff75

  I hope this helps!

• How can I fix Vista 64-bit OS on a HP that keeps generates error message: Windows Explorer has stop working. wait, restart, or shut down.

  It seems after I did a disc clean up around an update of the system of MS, I started having sites is not responding message 'updating of web page' and other this same message if I do not know
  "Windows Explorer has stopped working, wait, restart or close the program.  What is the cause?  I don't have a Vista disk... it came with my HP dv5 Pavilioin.

  If anyone has any ideas... Please help...

  Thank you

  I told you to do many things. What you have tried and what you are still trying (if we can get a happening of todo list and I can check it)? Have you managed to find the results of chkdsk?

  Copy and paste so the formatting is good. It is a single line. If you get an error message, you can copy it by right-clicking in the window, choose the brand, by selecting the text, and press ENTER.

  There are communes of false positives of SFC so do not assume that something is actually corrupted until we see what files it complains. Settings.ini, desktop.ini, tcpmon.ini and ending with mof files are false positives.

   
  For the results of the SFC
  Start - All Programs - Accessories - right on command prompt and choose run as administrator. Type (or copy and paste by clicking in the command prompt window and choose Paste).
   

  findstr/c: "[SR] cannot" %windir%\logs\cbs\cbs.log|more "

   

  It will be able to see which files are corrupted.

   

  To see if there

   

  findstr/c: "[SR] repair" %windir%\logs\cbs\cbs.log|more

   

   

• Vista - "Windows Explorer has stopped working".

  Original title: mixture mscrumb

  Can someone help me please you wih fixing the message "Windows Explorer has stopped working" under Vista?  I can't enter the normal mode for Windows.

  Hello

  You may try start-up repair (see following message) and you can also troubleshoot help
  Safe mode (repeatedly press F8 as you start).

  What to do if Windows does not start correctly
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-Windows-wont-start-correctly

  More troubleshooting:

  Use the startup clean and other methods to try to determine the cause of and eliminate
  the questions.

  ---------------------------------------------------------------

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded: run DrirveView - set the VIEW to hide
  Microsoft drivers - update those without drain in their names. (Also update BIOS and)

  drivers chipset on the site of the constructor/the system motherboard.)

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3 I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• VAIO Vista Control Panel - Windows Explorer has stopped working

  Hello

  Whenever I click on 'control panel', 2 flash messages: 1 says: "Windows Explorer has stopped working" and then says the following message: "Windows Explorer restarts.  So, I have not been able to perform the duties of "control panel".

  Can someone tell me how to solve the problem?

  Thank you.

  Organizational unit

  Hello

  I suggest you perform a clean boot in order to check whether a third-party program or service that runs in the background is the origin of the problem.

  Refer to this article for help:

  
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135

  
  Note: please check that you put your computer to normal startup mode after completing the troubleshooting steps. Steps are available in the article above.

• Windows Vista - Windows Explorer has stopped working :(

  From the start of the base, I then selected each program one by one and then restarted the computer. I thought that if I disabled it "Windows Audio Endpoint Builder" and "Windows Audio", the problem stops... anyone... anyone? Flight Simulator is not the same without her lol...

  Moderator Forum Keith has a few suggestions along this line to
  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3

  I hope this helps.  Good luck.
  -

• Message "Windows Explorer has stopped working" after the opening of the "Images".

  Hello.
  I have Windows Vista 32 - bit home basic OS with SP2.
  When I open "Images", I get a message saying "Windows Explorer has stopped working" with an option to restart the program, which just closes. The details of the message are:

  Signature of the problem:
  Problem event name: InPageError
  Error state code: c0000185
  Type of media loopholes: 00000003
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033
  Information additional 01:40 d 4
  More information 2: 4062ad41ec8067256aa4c5e2b56d3c79
  Information additional 03:40 d 4
  Additional information 4: 4062ad41ec8067256aa4c5e2b56d3c7

  This error message comes just out of nowhere I do not install anything or make updates when this issue was raised. I tried to restart the computer, but it did not help.

  I checked for viruses, but none came.

  Then, I tried to do system restore, but it could not solve the problem.

  In addition, I used the command line to find the problem and found a few corrupted files, it has been unable to remedy.

  Details of SFC are:

  «2010-11-17 11:38:44, Member's file Info CSI 00000160 [SR] cannot repair [01:24 {12}] "settings.ini" in the sidebar of Microsoft Windows, Version 6.0.6002.18005, pA = Process_Architecture_Intel <0>...» »
  and there is more like that, but I don't know how to copy and paste these messages.

  I don't know what to do from here.

  I don't want to reinstall all of Vista. In addition, Vista is PREINSTALLED on my computer.

  Oh and I am not an expert in using the command prompt,-j' found how to do this in other forums.

  Please help on how to solve this problem.

  Thank you!

  Hello

  Norton search spyware however your question may be caused by or to the less aggravated
  by Norton.

  Norton/Symantec is known to cause strange problems and aggravate others. Better is to uninstall
  for a test by simply disabling will still allow pieces of it to install. Uninstall it and run the Norton
  Removal tool to avoid problems causing leftovers being left behind. The following recommendations
  to use when testing, even better all the time.

  List of tools to clean/uninstall anti-malware programs
  http://social.answers.Microsoft.com/forums/en-us/msestart/thread/407bf6da-C05D-4546-8788-0aa4c25a1f91/

  Norton Removal Tool
  http://us.Norton.com/support/kb/web_view.jsp?wv_type=public_web&docURL=20080710133834EN&LN=en_US

  ------------------------------

  Here's what I use and recommend: (these are all free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leaving Standard, Web, and
  Operation of the network.

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 5.x and 4.8 x

  Avast - home - free - 5.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
  or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  PCmag - Prevx - Editor's choice
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.

  http://www.Malwarebytes.org/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Can't open my pictures folder - message "windows Explorer has stopped working"!

  I have a Toshiba Satellite A305 (Harman/Kardon) with Vista Home Premium, 32-bit operating system.  For about a week now, I can not access my photos folder.  When I try to open I get a message telling me that Windows Explorer has stopped working, then another telling me to restart.
  I ran a full scan with my Norton program but no virus found.  Following the suggestions made on this forum, I have disabled all non-Microsoft software but still getting the same message.  Run the File System Check and after that 'complete 100% verification' I received a message that: "Windows resource protection found corrupt files but was unable to solve some of them."
  What does that mean?  How can I find out what files are corrupt? How can I fix it?

  He also said that the details are included in the CBS.log windir\logs\cbs\cbs.log journal
  I tried to get more details of cbs.log (according to the directions on this site), but when I type the command I am told to type, nothing happens.
  I don't know what else to try.  Help!

  the problem report:-

  Product

  Windows Explorer

  Problem

  Stopped working

  Date

  28/08/2009-01:29

  Status

  Reported

  Signature of the problem

  Problem event name: APPCRASH

  Application name: explorer.exe

  Application version: 6.0.6001.18164

  Application timestamp: 4907e242

  Fault Module name: MSVCR80.dll

  Fault Module Version: 8.0.50727.3053

  Fault Module Timestamp: 4889d 619

  Exception code: c0000005

  Exception offset: 0001500a

  The system version: 6.0.6001.2.1.0.768.3

  Locale ID: 1033

  Information additional 01:40 d 4

  More information 2: 4062ad41ec8067256aa4c5e2b56d3c79

  Information additional 03:40 d 4

  Additional information 4: 4062ad41ec8067256aa4c5e2b56d3c79

  Same problem here. I found that I had some .mov files in the same directory of photos. Move the movie files solves the problem.

• Windows Explorer has stopped working error

  Yesterday, I tried to install a program on my computer that is running windows vista after that the computer has stopped working.  It starts go to the home screen and then the screen turns black with a white cursor you can move.  I can start the Task Manager and the cmd mode.  I can boot into safe mode only until I get the message windows explore has stopped working a problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available.

  I tried to boot to the last known good configuration, but that did not work.  I think that the program has put the memory on the Board, but I'm still not a person of intermediate knowledge on this topic.  We didn't backup our files and of course need them.  Thank you

  Follow these steps to try to solve your problems of boot.

   

  Restore point:

  http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

  Do Safe Mode system restore, if it is impossible to do in Normal Mode.

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  http://www.windowsvistauserguide.com/system_restore.htm

  Read the above for a very good graph shows how backward more than 5 days in the System Restore Points by checking the correct box.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

   

  If the system or Mode restore safe work not and you do not have a Microsoft Vista DVD, make a repair disc to do a Startup Repair:

  Download the ISO on the link provided and make a record of repair time it starts.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use:

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner:http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  See you soon.

  Mick Murphy - Microsoft partner

• "Windows Explorer has stopped working" if I open Control Panel

  Guys, could someone help me please?

  When I open the Control Panel, it says "Windows Explorer has stopped working" and then it restarts Windows Explorer. When I right click on any folder it says "recording of the UI language is not valid" 5 times and for a split second, it says "Corrupted registry" then it works. But I am unable to use the control panel.

  I have Windows Vista home premium and Norton Antivirus.

  Can someone help me please?

  Hello

  The error message says something about corrupt registry.
  So, it seems that this issue would be related to incorrect or damaged registry entries.

  If the registry is damaged, your operating system will not work as it should and can feel such or similar problems.

  I m using the CCLeaner to clean the registry and other system files.
  It s a free tool and you should try it.

  If this does not work and if you notice the same question so I would recommend reinstalling the OS using the Toshiba recovery disc.
  In most cases this will help you fix this registry

• Windows Explorer has stopped working, trying to open the video files

  No matter what program I open video files in I get "Windows Explorer has stopped working" before I can even open videos is not question, what type, program, video file corresponding to this error occurs, I tried WMP11, media player classic homecinema & Media Player VLC, how do I prevent this, I get a bit bored my video files because this error guard prevents me to open one of them

  First to perform a clean boot like diana D asked! because there may be several services running the background to avoid the evil funtion windows

• "Windows Explorer has stopped working" / "restart windows" but after the reboot, the impossible to open my files. __

  Please how do l open my folders that l find dificult to find the required information.

  Hi Sabrina Awuah Aning

  (1) since when are you facing this problem?

  (2) when exactly it happens?

  Looks like the thread you are referring has been moved or merged.

  Method 1: Run the fixit available in the links below and check if that makes a difference

  Diagnose and repair Windows files and folders problems automatically

  Difficulty of broken desktop shortcuts and common system maintenance tasks

  
  Note: Fixit would attempt to recover bad sectors on the hard disk, in the course of this process there are chances of data loss from that particular area.

  Method 2: You can follow the steps described in the article below, which deals with a similar question

  Error message when you log on to Windows Vista: "Windows Explorer has stopped working".

  http://support.Microsoft.com/kb/937093

  Thanks and greetings
  Ajay K
  Microsoft Answers Support Engineer
  ***************************************************************************
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Errors NT Service stopped working and was closed"and Windows Explorer has stopped working"

  Original title: NT service

  "NT service stopped working and was closed" appears on desktop screen after signing in. In addition, "Windows Explorer has stopped working" appears when trying to access to the "view network status and tasks" or "set up file sharing" in the control panel. However, I am able to access Internet Explorer without problem. What is the problem?

  Hello

  1. you hear that you receive the error at startup after you have signed in to the user account?

  2 have you made any changes to the computer before the show?

  NT Service stopped working and was closed because:

  Method 1: Try to start the Services.msc services and see if that helps, manually.

  (a) click Start, type services.msc and press enter

  (b) search for the following services

  (c) Net.Tcp listner adapter

  (d) the Net.Tcp port sharing

  (e) make sure the status of services started and startup type is automatic.

  (f) click on apply and Ok.

  Method 2: SFC scanner.

  Analysis (sfc) System File Checker will replace the missing or corrupted system files on your computer.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7 http://support.microsoft.com/kb/929833

  Explorer Windows has stopped working the issue:

  See the following article:

  Important notes:

  ·         You can exclude scan SFC in the following article:

   

  ·         When you have finished diagnostic using the clean boot, follow step 7 article to start on normal startup.

  ·         The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  ·         Before Inplace upgrade, be sure to back up data.

  Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911

• SE Buffer Overflow prevented notification and "Windows Explorer has stopped working"

  Dell Inspiron 1501 with Windows Vista Home Edition SP2 using base. Receive notification of the 'Buffer Overflow prevented' McAfee antivirus program caused by progran Wndows Explorer.exe. also get notification "Windows Explorer has stopped working", then after a while "Windows Explorer restarted". I don't know why this is happening. Help, please.

  Hello

  See the following article:

  Note: Before installing, be sure to cook the data.

  Error: Windows Explorer has stopped working:

  http://support.Microsoft.com/kb/2694911

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

• I get the message "process host windows (Rundll32) has stopped working" & "Windows Explorer has stopped working".

  When I go to one of the three users on a Vista Home system, I get the message "process host windows (Rundll32) has stopped working" & "Windows Explorer has stopped working".

  I ran SFC and chkdsk for this user, (took 2 hours) and it is not fixed. Help, please?

  I ended seting up a new user for my wife, the user who is messed up. and I overcame everyting execpt his address book/contacts. She wants me to fix the first. Help, please.

  SpamLessSN

  Hello

   
   
  Are what contacts/address address you referring to?
  
  Perform the following steps in order to correct the damaged user account
  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
   
   
  Hope this information helps.