Windows Explorer keeps having to restart.

Similar Questions

• Windows 7 Windows Explorer keeps crashing and restarting every 10 seconds.

  I have a problem with the Windows Explorer. It keeps crashing and restarting every 10 seconds as soon as windows loads. I got in safe mode, and this error does so. My computer is free from virus/spyware etc...

  Thank you for your support in advance. I need to solve this problem quickly, I would appreciate your help.

  I have Windows Home Premium 64 bit

  4 GB OF RAM

  2.4 GHz

  NVidia GeForce GT 320M

  Thank you for your help, but I tried something else. What you suggested, it was too complicated for me :) I restored Windows 7 to the point before the problem started (which was a recent Java Update December 26) and even if he says that restoration could not be complete, it seems to be invalid the latest version of Sun Java and Windows Explorer now works as it is supposed to.

  I have a new question now, if update SunJava caused my windows Explorer keep crashing how can I keep the java software to install this update again? Thanks a lot for your help.

• Windows 7: Windows Explorer keeps crashing and restarting

  Hi all

  I've had the problem for a few weeks now and it's really annoying. As the title says windows guard Explorer crashing, then restarting itself. In general seems to happen when I am clicking on my files. When I try to rename a file or folder, then it happens a lot. Less when the opening everything.

  I'm using a relatively old Samsung laptop. Probably had around ish 2009. Don't know what other info can be useful. Let me know and I'll do my best to find out.

  I did not do anything to try to remedy the situation that I didn't know what to do. Any ideas?

  Thanks for the help

  To solve most computer problems, it allows to watch the evidence available in the system information file and Event Viewer logs. An experienced eye can choose needles in a haystack and see more clearly the precise nature of the problem or problems.

  Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Normal mode preferred report. Please say if the report was obtained in safe mode.

  Please download and share with everybody fresh copies of your System and your event viewer on your Player Application logs One (formerly Sky Drive) and post a link here. You can delete the earlier copy of your OneDrive records.

  To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do the same for the application log. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

  

  For assistance OneDrive see paragraph 9.3:
  http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

  General remarks on event viewer
  http://www.gerryscomputertips.co.UK/syserrors5.htm

• my windows Explorer keeps on restarting when I opened my external hardrive...

  My windows Explorer keeps restarting everytime I try to open my external hardrive. I tried opening with automatic playback, but it never worked I tried opening through the description of the device and the computer but it keeps restarting. Please help im in a pickel

  Perhaps there is a virus on the disk. The symptoms you describe suggest. If you have anti-virus software on your PC, try to scan your hard disk with it. If not, you can get one for free here:http://www.microsoft.com/security_essentials/.

  Rifdhan

  If this is your answer, click on "Mark as answer" below. If it's useful, click on "Mark as useful" on the left.

• Explorer Windows 7 keeps crashing and restarting and it doesn't recognize me as an administrator

  Hello!

  I share the same problems as many users posted, then some a few years ago.

  1 Windows 7 explore keeps crashing and restarting

  a. I've done your first suggestion witch was copy Explorer. exe in system32. Does this rebooted and the problem continued.
  b. began to gain in SafeMode (same problem) and then all the stages of boot minimum troubleshooting to find the root cause of the problem.

  None of those who have worked, and I still have the same problem. So I tried commandprompt and running "sfc/scannow". Then came the following problem:

  2. I need an administrative authorization.  (I'm the owner of the computer and work through an administrative account).  How can I get Windows to recognize me as an administrator?

  Thanks in advance for your help

  Best regards

  Liliana

  None of those who have worked, and I still have the same problem. So I tried commandprompt and running "sfc/scannow". Then came the following problem:

  2. I need an administrative authorization.  (I'm the owner of the computer and work through an administrative account).  How can I get Windows to recognize me as an administrator?

  Hello

  You must run the shell in high mode (Administrator).

  Click on start / all programs / accessories.

  Right-click on the command prompt, and then select the run as Administrator option.

  Run SFC/scannow in the command window.

  Concerning

• Gmail button (in internet explorer) keeps having moved to the right in my taskbar when I wasn't staying on the left (that's why I first open). How can I get the taskbar buttons to stop randomly to reorganize and stay in order?

  Gmail button (in internet explorer) keeps having moved to the right in my taskbar when I want to keep it on the left (that's why I first open).  How can I get the taskbar buttons to stop randomly to reorganize and stay in order?  I'm talking about the buttons on list of my open applications and documents in Windows Vista.  The bar tasks are "locked", but the button of the window open with gmail in internet explore reappears suddenly in the good moments apparently random.

  It is in the middle part of the taskbar (what I found online so far is on the start menu, the quick launch area or area/system tray of notification, the location of the taskbar in full, either about grouping taskbar - I disabled because I would like to separate).  Can anyone help?  I don't understand why this is happening (or why microsoft would never do).

  Lock the taskbar that it prevents to be moved elsewhere on the office and maintains the different sections where they are - it does not block the tabs showing what is open where they were when they were opened.  There is no control for this function.  Maybe if you uncheck similar taskbar buttons group it will help, but I honestly don't know (and fear he won't make any difference - it may even make things worse).  This also happens to me and I was unable to find an answer.  I think that there are more than just random, but I can't telll you why he moves the legs periodically (sometimes it works fine all day and other days it happens almost immediately).  But still, there is no control for this function, so there is no way to tell him to keep a specific order or to lock an established order, once it has been created.  I suspect that it happens because the notification area icons appear and hide and new programs open and close and which changes the amount of space available and so he rearranges things so that they match and apparently does not always consider the original sequence in which the elements have been added.  Maybe if you remove the Quick Launch toolbar and then add again, the order will reset (but that I know not - probably not in the original sequence, which I doubt is logged nowhere - it did not work when I tried it).

  Unfortunately, I don't have a solution to this problem (and I spend a little time looking for even before myselff posed the question) and do not believe that there is a.  It is also unfortunate that you can't move them so they can be put back in the right order if they change.  I don't think that there is nothing wrong with your system or that it is something that can be repaired or fixed - it's just the way it is and we just have to live with it.  I don't know any 3rd party software that controls the order of tabs open in the taskbar program (but you can check out Bing, Gooogle,www.tucows.comand www.download.com to see if I'm wrong on this - here n "t all when I looked trying to solve this problem for my own system).

  I'm sorry it wasn't what you wanted to hear, but it's like that.  I don't know if it's different in Windows 7.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Windows Explorer Ramdomly stops and restarts.

  Whenever I'm reviewing my files, be it on the C or D drive, windows Explorer randomly crashes and restarts, happened for a while now and I have no idea what causes it. However I noticed that happen when navigation control panel or searching for a file/location, for example, when I'm looking for a file to attach to an e-mail or by selecting a destination for the download of a file. It is really annoying because sometimes I have to move and copy files and Windows Explorer just throws me and I will once again to the location of the folder. I tried in safe mode, it happens again, but in fact it does not restart, it just closes and I have to open it again through Manager tasks, often crashing the Manager of the tasks, all in safe mode. I also tried the clean boot and continues to be, and sfc/scannow told me that corrupted files have been found but unable to fix, and I have no idea how to proceed.

  (1) run chkdsk as follows:

  A prompt by right clicking and select "Run as Administrator"
  and then at the command prompt, type: chkdsk /f r, then press the Enter key.

  If you are asked to plan the volume to check the next time that the system/PC reboots,
  Enter: y

  Now, restart the PC.

  Keep an eye on the screen and watch to see if errors are reported.

  If you know the manufacturing of your hard drive you can also download their diagnostic software.

  Another use: SpeedFan has an online health analysis function
  (SMART tab) for hard drives. It will show how your disks
  compared with other discs of the same brand and model.
  http://www.almico.com/SpeedFan.php
  Note: Unfortunately now includes a lot of bloat-ware, be very careful when installing remove bloat-ware.

  ===============================================================

  (2) run the command SFC /SCANNOW.

  This will check and repair if necessary all of the critical Windows system files.

  Click on start / all programs/accessories then
  Right-click on the command prompt option and select "Run as Administrator".
  (or "Safe Mode" open a command prompt)
  At the command prompt, enter: SFC/scannow

  Windows 7 - order SCANNOW SFC - System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
  http://support.Microsoft.com/kb/929833

  How to analyze the entries in log file generating the program Checker (SFC.exe) resources of Microsoft Windows in Windows Vista:
  http://support.Microsoft.com/kb/928228

  J W Stuart: http://www.pagestart.com

• my windows Explorer keeps restartin

  problem reports showed what
  Application of vulnerabilities path: C:\Windows\explorer.exe

  Signature of the problem
  Problem event name: ShellBrowserCancel
  Signature of the problem 01: {F3364BA0-65B9-11CE-A9BA-00AA004AE837}
  Signature of the problem 02: Local
  OS version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033

  Additional information about the problem
  Bucket ID: 55769560

  problem reports showed what
  Application of vulnerabilities path: C:\Windows\explorer.exe

  Signature of the problem
  Problem event name: ShellBrowserCancel
  Signature of the problem 01: {F3364BA0-65B9-11CE-A9BA-00AA004AE837}
  Signature of the problem 02: Local
  OS version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033

  Additional information about the problem
  Bucket ID: 55769560

  Have u tried these steps? already answered

  http://Forum.sysinternals.com/Explorer-hangs_topic8950.html

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-in-Windows-7-keeps-crashing-and/c6fddc14-7649-4334-AC9A-6d049fd503bd

  http://www.techsupportforum.com/forums/F217/solved-Windows-Explorer-keeps-restarting-195645.html

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-files/Windows-7-Explorer-keeps-crashing-problem-event/c1b4a6d4-0578-4d7b-9a79-daffb22f06f9

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/my-Windows-Explorer-keeps-shutting-down-on-me-i/a7f57f7a-723f-4CD1-ae39-1300b78b4fb3

• Windows Explorer keeps restarting without stopping

  2 weeks ago windows Explorer started to reboot when I open a specific folder on my laptop. Last night, just kept windows Explorer restart top is on I stop the laptop and he did it again, but he did the same thing as soon as windows has started. I went in Mode safe reflection might be able to solve the problem there, but it's the same thing, kept windows Explorer restart Windows started. I rebooted my computer and click F8 and "restored the system" to a restore point prior and rebooted the computer, but it's the same thing. WHAT HAPPENED TO MY LAPTOP?

  SONY VAIO CR 354

  OS: WINDOWS VISTA

  ANTIVIRUS: NORTON 360 V4 (THIS IS THE LATEST VERSION OF 360)

  Hello

  Reinstall the printer driver and your audio/sound driver. Note update drivers was also
  one of the methods in the previous troubleshooting. Have you tried the clean boot method?
  Did you also run CheckDisk?

  If necessary AFTER those try a repair Installation / upgrade on the spot that allows you to keep
  programs and data backups however redundant are always a good idea.

  You can use another DVD that aren't copy protected but you you need to own
  Product key. It must be the same version 32 or 64 BIT Vista OEM. Also the system
  machine to usually sell the cheap disk since you already own Windows. Don't forget to make a
  good backup or 3 (security in redundancy).

  On-site upgrade
  http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

  How to perform a repair for Vista Installation
  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  I hope this helps.

• Windows Explorer keeps restarting.

  Dear geniuses,
  So, I found this egg Easter for Windows 7 that I thought would work for Vista too. It was an Easter egg "GodMode" that had me create a folder and rename it to something and after I made my computer made me reboot Windows Explorer and after I did it did not stop to do. I am not able to access anything (anything on my desk, my Start button, etc.), the only way I can access stuff is if I go into my task manager and that he tell it to create a new task. I can still go on the internet and I can't find any solution. Please help, thanks.

  Hello

  1 do you have. what application installed?

  2. have you already check if it's compatible with Windows 7?

  3. what happens when you open any application from the desktop?

  4. you have any application installed on the computer security?

  Method 1:

  I suggest you to uninstall the program and check if the problem persists.

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program

  Method 2:

  Step 1:

  I also suggest you to start the computer in safe mode and perform the clean boot in order to isolate the application that could be causing the problem.

  Start your computer in safe mode

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  Step 2:

  This could happen if one of the substantive programmes is in conflict with the proper functioning of your computer. To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7 http://support.microsoft.com/kb/929135

  Note: when you are finished troubleshooting, follow step 7, mentioned in the article to start the computer to a normal startup.

  Method 3:

  I also suggest you go through the steps mentioned in the link and the Coachman.

  http://support.Microsoft.com/kb/2694911

  Note: Do not forget to save all the date before performing in place it upgrade, also known as a repair installation.

  Note: After the upgrade on site, your personal data and installed programs will not be deleted, but you may need to run Windows Update to install all the updates that are available for your system to update these files system to the current version.

  Hope this helps and keep us posted.

• Windows 7 keeps Windows Explorer to crash and restart when I try to access my videos folder? Windows 7 32 bit

  When I try to access my videos folder via windows Explorer, it crashes and trys to restart but never did... so boring

  Hello

  I suggest you to follow this thread which has helped to solve a similar problem.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-7-Explorer-restarts-when-opening-certain/506c9f1f-4B03-464f-AD67-298729166aad

  I hope this helps.

• Windows Explorer in Windows 7 keeps crashing and restarting (ASAP)

  The failing application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
  The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
  Exception code: 0xc0000005
  Offset: 0x09d57418
  ID of the process failed: 0x1ac0
  Start time of application vulnerabilities: 0x01cd6e602d53e926
  The failing application path: C:\Windows\Explorer.EXE
  Path of the failing module: unknown
  Report ID: 845f5ca8-da5e-11e1-b87f-0021854e607c

  What happens to it?
  I have try the Sfc virus and scan... nothing found...

  Hello

  1. when the Explorer to plant?

  2. is it crash when performing specific actions or randomnly?

  3 did you a recent software or changes to the material on the computer?

  I suggest you to go through the steps mentioned in the link and the Coachman.

  Perform a step at a time and check if the problem persists.

  Error: Windows Explorer has stopped working

  http://support.Microsoft.com/kb/2694911

  Note: when you are finished troubleshooting, follow step 7, mentioned in the article talking about clean boot to start your computer to normal startup.

  Note: there is a risk of data loss if all the files are infected and which can be removed in the cleaning process.

  If you perform an in place upgrade, also known as a repair installation remember to back up all important data.

  Note: After the upgrade on site, your personal data and installed programs will not be deleted, but you may need to run Windows Update to install all the updates that are available for your system to update these files system to the current version.

  If your installation DVD disc is prior to Sp1, and you have the SP1 is installed on your computer, you will need to uninstall SP1 to finish the upgrade on the spot and then reinstall the necessary windows updates. This applies if you have SP2 also.

  Hope this helps and keep us informed if you need help.

• Windows explorer.exe stops and restarts allot

  I use windows vista 32 bit home premium service pack one. I would like to know if there are any solutions for my problem by blocking windows explorer.exe dive down and reboot... I scanned the computer with macffe and test a hard drive and it says its fine but I still get the error what can that do?

  Hello

  Treat him as a bluescreen to start with - check the event viewer and use the tool Nirsoft below to see if it
  are the error codes. Do the SFC and CheckDisk drivers check. Next message will be a few methods for
  check startup programs and however they must be made to ensure that they are not the cause of service or
  contribute to the problem. Even if Eventviewer or points of Nirsoft tool you still have somewhere to CFS,
  CheckDisk and drivers.

  Look in the Event Viewer to see if something is reported on these reboots.

  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  -------------------------------------------------------------------------
  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  -------------------------------------------------------------------------

  Here are a few ways to possibly fix the blue screen issue. If you could give the info from the blue screen that would be
  Help. Such as ITC and 4 others entered at the bottom left. And any other information such as STOP error
  codes and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
  information on all accidents of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged drivers, video drivers in particular, but there are other causes.

  You can follow these steps in the Safe Mode if necessary or the command prompt Vista DVD or Options of recovery if your
  system installed by the manufacturer.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  You can try a system restore to a point before the problem started when one exists.

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, 3rd party keyboard and
  smile, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting, STOP error blue screen Vista
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.

• Guard Windows Explorer to crash and restart

  Explorer Windows keep saying "Windows Explorer has stopped working". He continues to display this message in about 2-5 minutes again and again and it will not stop. I tried to uninstall the software, analyzed if there are viruses (there are not), tried the command CMD (sfc/scannow), but does not solve my problem. Also, I have installed a codec but removed because I thought that it was the origin of the problem. After, removing, there's errors.

  Crash report:

  Problem event name: APPCRASH
  Application name: explorer.exe
  Application version: 6.1.7601.17567
  Application timestamp: 4d672ee4
  Fault Module name: StackHash_d44f
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 00000000
  Exception code: c0000096
  Exception offset: 00000000038d3a74
  OS version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional information 1: d44f
  More information 2: d44f3990be79c1c7006872ae8a3ce971
  3 more information: c74d

  Help, please...

  Thank you

  Julie Ann.

  Follow these steps to remove the folder C:\ProgramData\Microsoft\Secure\icons:

  Open the task (Ctrl + Shift + Esc) Manager.

  Then click on 'Start' > type cmd.exe in the box "search programs and files" > right click on cmd.exe and select 'run as administrator '.

  Leaving open cmd.exe, in tasks, under process manager, find "explorer.exe" and click "explorer.exe" then click on "end process."

  Then in cmd.exe in the command prompt carefully and exactly type the following command and press "Enter":

  RD /S /Q C:\ProgramData\Microsoft\Secure\icons

  Then in the Task Manager do the following:

  File > new task > then in the Run box type explorer.exe > OK

• Windows Explorer keeps stopping, then turn.

  When I try to open some programs from my office, I get the message windows explore stopped & wait for it to restart.

  Please help me get rid of this. Thank you!

  Hello Dolores,

  Thanks for posting your question on the Microsoft community.

  I would like to know some information about the problem so that we can help you better.

  What is the brand and model of your computer?

  Thank you for details on the issue.

  This problem may occur if the display driver is not updated or due to corrupted Windows files.

  I would suggest trying the following methods and check if it helps.

  Method 1:
  Update display driver and check the issue.
  Refer to this article:
  Updated a hardware driver that is not working properly
  http://Windows.Microsoft.com/en-us/Windows/Update-driver-hardware-ISN

  If this does not help, use method 2.

  Method 2:
  Run checker (SFC) of file system and see if it helps.
  Refer to this article:
  Use the System File Checker tool to repair missing or corrupted system files
  https://support.Microsoft.com/en-us/KB/929833

  System File Checker is a Windows utility that allows users to scan for corruptions in Windows

  the system files and restore corrupted files.

  I hope this information helps.

  Please let us know if you need more help.

  Thank you