Windows Installer 8 question - can not find / uninstall Broadcom Bluetooth software

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  Hello, my situation is similar tothis issue for Windows 7, except that my OS is Windows XP SP3. I recently realized that I made the mistake of buying a Bluetooth adapter and install the Broadcom/Widcomm Bluetooth stack driver software. Now that I know that the software is not good, I want to uninstall it. Then I installed the Toshiba stack for the Cirago adapter. Now, when I double-click on the setup.exe file that is provided with the Cirago driver, nothing happens (it does not start the installation program).

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  http://picasaweb.Google.com/LH/photo/2NAos6BP9UigPtJKaYRGyQ?feat=DirectLink

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  http://picasaweb.Google.com/LH/photo/kbxgPP8ZLxhjX4ob2YjSew?feat=DirectLink

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  http://picasaweb.Google.com/LH/photo/hWDo-OzB8ApibzeHA_saxQ?feat=DirectLink

  I've also renamed all the files in C:\windows\inf which starts by "bth" so that it ends with ".old".

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  Thank you.

  Hello

  Method 1.
  It is possible that the device is hidden in Device Manager. You have to click Show hidden devices in Device Manager, and then uninstall it from there.
  Reference:
  Device Manager does not display devices that are not connected to the Windows XP-based computer
  http://support.Microsoft.com/kb/315539

  Method 2.
  If you are unable to install the adapter of Cirago I would ask you to check the logs in the case where the display for more details.
  Reference:
  Procedure to view and manage event logs in Event Viewer in Windows XP
  http://support.Microsoft.com/kb/308427

  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

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