Windows Mail stops in the middle of the composition of an e-mail message

We run Windows Mail on our Dell laptop with a Windows Vista 64-bit operating system. Several times recentlly, while composing a note of e-mail of the confectioners, the Windows Mail client inexplicably died. The only way to recover is to press the power button twice. The system returns to the account login on the home page, the message is lost and you must retype the message.

Hello FHDuffer,

·         Only the Windows Mail fails when you try to attach files to email?

·         It just freezes or it crashes with an error message?

·         What is the antivirus installed on your computer protection software?

If it stops with an error, I suggest you check event viewer entries to find the defective module that could be causing the Windows mail crashing.

http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer

You can see the link which will help you analyze the entries below Event Viewer:

http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

You can also try to configure a new e-mail account on Windows mail and check if it crashes that the question could be linked to the corrupted e-mail account.

Also try to disable the antivirus software on your computer and check if it works.

Note: Please make sure that you enable the antivirus software after the test to keep your computer protected.

Thank you

Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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