Windows Media Player 12 (WMP 12) does not respond when you use "Find Album Info".

Dear friends,

I notice a problem to update my album information. I recorded a small screen cast for so I hope this helps to demonstrate.

Link: http://cid-0ebe23e0057cf637.office.live.com/self.aspx/.Public/WMP%2012%20Not%20Responding%20 ^ 5Full ^ 6.wmv

I tried to reset the library, are most of the songs/music to AAC (iTunes, no DRM) format.

Any suggestions would be greatly appreciated. It eventually will come back so I don't know if it is a bug or just design.

Thank you, in advance.

Hello

1. are you able to update the information of the album for other types of files?

Try to read the file in the clean boot state and then update the info from the album and check.
See the article below for instructions on how to start your computer in a clean boot state.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.

I hope this helps.

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    http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-library-Troubleshooter

    Step 2:

    Resolution of the problems of the open Windows Media Player settings:

    If your computer has problems to access your collection of digital media files in the Windows Media Player library, try to use the of the Windows Media Player library Troubleshooter to fix the problem. The troubleshooter makes sure that Windows Media Player is installed correctly on your computer and checks if the Player library is corrupted.

    http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-settings-Troubleshooter

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