Windows says falsely download has virus and will not back down no matter what! Help!

Similar Questions

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  Go to www.getfirefox.com and download Firefox 24 (do not use Firefox 17 not supported) and install it.

• I downloaded an upgrade to my adobe reader today, and since my search engine yahoo has increased and will not change to google. I have a macbook pro, help please? Anyone know how I can change this back? I tried through my settings but it

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  Hi Iférouane,

  If you are using Safari as a web browser: -.

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  If you use Google Chrome as the web browser: -.

  • Open Google Chrome.
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  • In the 'Search' section, select Google from the menu drop down.

  Let me know if you are still having a problem.

  Kind regards

  Nicos

• When I try to activate it with my old key that I got it comes up with an error message saying its an upgrade key and will not work.

  Original title: installation problem windows

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• Now when I open my email in Outlook Express, it opens in full screen and will not restore down on a smaller size. How can I reset that?

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• My 2 TB TC is full and will not back up. Yet, I have only 1 TB of data on my laptop. Note that I've reformatted the laptop since the last backup with a clean installation of El Capitan.

  My 2 TB Time Capsule is full and will not save. Yet, I have only 1 TB of data on my laptop. Note that I've reformatted the laptop since the last backup with a clean installation of El Capitan.

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• Virus, Malware, Spyware, etc. prgrams withdrawal will not update google redirects me to random Web sites; Windows update cannot find the updates and will not install ect.

  These problems have been going on a month now and I can't get rid of them

  Logfile of IObit HijackScan v1.0.0.0
  Scan saved at 23:1:41, 2009-10-3

  Ongoing process:
  C:\Windows\System32\smss.exe
  C:\Windows\system32\csrss.exe
  C:\Windows\system32\wininit.exe
  C:\Windows\system32\csrss.exe
  C:\Windows\system32\services.exe
  C:\Windows\system32\lsass.exe
  C:\Windows\system32\lsm.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\System32\svchost.exe
  C:\Windows\system32\nvvsvc.exe
  C:\Windows\System32\svchost.exe
  C:\Windows\System32\svchost.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\system32\SLsvc.exe
  C:\Windows\system32\winlogon.exe
  C:\Windows\system32\rundll32.exe
  C:\Windows\system32\WLANExt.exe
  C:\Windows\System32\spoolsv.exe
  C:\Windows\system32\svchost.exe
  C:\Program Files\Fichiers Apple Mobile Device Support\bin\AppleMobileDeviceService.exe
  C:\Program Files\Bonjour\mDNSResponder.exe
  C:\Program Files\Fichiers Files\LightScribe\LSSrvc.exe
  c:\Program Files\Microsoft SQL Server\MSSQL10. SQLEXPRESS\MSSQL\Binn\sqlservr.exe
  C:\Program NetworkAccessManager Corporation\nTune\nTuneService.exe
  C:\Windows\system32\PnkBstrA.exe
  C:\Windows\SMINST\BLService.exe
  C:\Program CyberLink Files\RichVideo.exe
  c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
  C:\Program Alcohol Soft 120\StarWind\StarWindServiceAE.exe
  C:\Windows\system32\svchost.exe
  C:\Program Files\Viewpoint\Common\ViewpointService.exe
  C:\Program Files\Common Files\Microsoft Shared Live\WLIDSVC. EXE
  C:\Windows\system32\DRIVERS\xaudio.exe
  C:\Program Files\Common Files\Microsoft Shared Live\WLIDSvcM.exe
  C:\Windows\system32\taskeng.exe
  C:\Windows\system32\Dwm.exe
  C:\Windows\Explorer.exe
  C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
  C:\Program Files\Java\jre6\bin\jusched.exe
  C:\Program Files\HP\QuickPlay\QPService.exe
  C:\Program Hewlett-Packard HP Quick Launch Buttons\QLBCTRL.exe
  C:\Windows\System32\rundll32.exe
  C:\Program Files\iTunes\iTunesHelper.exe
  C:\Program Hewlett - Packard HP wireless Assistant\HPWAMain.exe
  C:\Program HP Imaging\bin\HpqSRmon.exe
  C:\Program HP HP Software Update\hpwuSchd2.exe
  C:\Program Files\Windows Media Player\wmpnscfg.exe
  C:\Windows\ehome\ehtray.exe
  C:\Windows\ehome\ehmsas.exe
  C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
  C:\Windows\system32\wbem\wmiprvse.exe
  C:\Program Files\Windows Media Player\wmpnetwk.exe
  C:\Program Hewlett - Packard HP wireless Assistant\WiFiMsg.EXE
  C:\Users\Zach\AppData\Local\Google\Update\1.2.183.7\GoogleCrashHandler.exe
  C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
  C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
  C:\Program Hewlett-Packard HP Quick Launch Buttons\Com4QLBEx.exe
  C:\Windows\system32\wuauclt.exe
  c:\Program Hewlett-Packard HP health Check\hphc_service.exe
  C:\Windows\system32\taskeng.exe
  C:\Program Files\iPod\bin\iPodService.exe
  C:\Program Files\iPod\bin\iPodService.exe
  C:\Windows\system32\PnkBstrB.exe
  C:\Program Files\IObit\IObit security 360\is360.exe
  C:\Program Files\IObit\IObit security 360\is360tray.exe
  C:\Program Files\IObit\IObit security 360\IS360srv.exe
  C:\Program Files\iTunes\iTunes.exe
  C:\Program Files\Mozilla Firefox\firefox.exe
  C:\Program Files\IObit\IObit security 360\a_hijackscan.exe

  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe/autorun
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [RAM Medic] C:\Program Files\Iomatic\RAM Medic\RAMMedic.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Octoshape Streaming Services] "C:\Users\Zach\AppData\Roaming\Octoshape\Octoshape Streaming Services\OctoshapeClient.exe" - inv: bootrun
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NVIDIA nTune] "C:\Program NetworkAccessManager Corporation\nTune\nTuneCmd.exe' clear
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [nclauncher] C:\Program Files\NCSoft\Launcher\NCLauncher.exe / reduced
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" / background
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Google Update] "C:\Users\Zach\AppData\Local\Google\Update\GoogleUpdate.exe" / c.
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [ehTray.exe] C:\Windows\ehome\ehTray.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [AlcoholAutomount] "C:\Program Alcohol Soft 120\axcmd.exe" / automount
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [amd_dc_opt] C:\Program AMD Dual-Core Optimizer\amd_dc_opt.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe - hide
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" 'C:\Program CyberLink YouCam' updated 'Software\CyberLink\YouCam\2.0 '.
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" - atboottime
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe".
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [QlbCtrl.exe] C:\Program Hewlett-Packard HP Quick Launch Buttons\QlbCtrl.exe/Start
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NvMediaCenter] RUNDLL32. EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NvCplDaemon] RUNDLL32. EXE C:\Windows\system32\NvCpl.dll,NvStartup
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [TkBellExe] "C:\Program Files\iTunes\iTunesHelper.exe"
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [hpWirelessAssistant] C:\Program Hewlett-Packard HP Wireless Assistant\HPWAMain.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [hpqSRMon] C:\Program HP Imaging\bin\hpqSRMon.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [HP Software Update] C:\Program HP HP Software Update\HPWuSchd2.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [HP Health Check Scheduler] c:\Program Hewlett-Packard HP health Check\HPHC_Scheduler.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2010\IEShow.exe".
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [AppleSyncNotifier] C:\Program Files\Fichiers Apple Support\bin\AppleSyncNotifier.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [adobe Reader Speed Launcher] "C:\Program 8.0\Reader\Reader_sl.exe Adobe."
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [IObit Security 360] C:\Program Files\IObit\IObit security 360\IS360tray.exe
  O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\RunOnce\: [Malwarebytes' Anti-Malware] C:\Program Malwarebytes Anti-Malware\mbamgui.exe/install/silent
  O8 - Extra context menu item: E & xport to Microsoft Excel - res: / / C:\PROGRA~1\MICROS~3\Office12\EXCEL. EXE/3000
  O9 - Extra button: send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -.
  O9 - Extra button: research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR. DLL
  O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR. DLL
  Ø16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
  Ø16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} Java 1.6.0_05 plugin - http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
  Ø16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} Java plug-in 1.6.0_07 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
  Ø16 - DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
  Ø16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
  O23 - Service: Apple Mobile Device (Apple Mobile Device) - Apple Inc. - C:\Program Files Apple Mobile Device Support\bin\AppleMobileDeviceService.exe
  O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Server\bin\arrakis3.exe Arrakis
  O23 - Service: Bonjour Service (morning Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
  O23 - Service: Com4QLBEx (Com4QLBEx) - Hewlett-Packard Development Company, L.P. - C:\Program Hewlett-Packard HP Quick Launch Buttons\Com4QLBEx.exe
  O23 - Service: Server DCOM (DcomLaunch) - unknown process Launcher.
  O23 - Service: political diagnosis Service (DPS) - unknown -.
  O23 - Service: Windows Media Center Service Launcher (ehstart) - unknown - %windir%\system32\svchost.exe
  O23 - Service: GameConsoleService - WildTangent, Inc. - (GameConsoleService) C:\Program HP Games My game console HP Console\GameConsoleService.exe
  O23 - Service: Group Policy Client (gpsvc) - Unknown -.
  O23 - Service: HP Health Check (HP Health Check Service) Service - Hewlett-Packard - c:\Program health Hewlett-Packard HP
  O23 - Service: hpqwmiex (hpqwmiex) - Hewlett - Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
  O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
  O23 - Service: Windows CardSpace (idsvc) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
  O23 - Service: iPod Service (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
  O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Fichiers Files\LightScribe\LSSrvc.exe
  O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender update Service\livesrv.exe
  O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
  O23 - Service: Service nProtect GameGuard (npggsvc) - INCA Internet Co., Ltd. - C:\Windows\system32\GameMon.des
  O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program NVIDIA Corporation\nTune\nTuneService.exe
  O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
  O23 - Service: PnkBstrA (PnkBstrA) - unknown - C:\Windows\system32\PnkBstrA.exe
  O23 - Service: Video Audio quality Windows (QWAVE) - Unknown - %windir%\system32\svchost.exe experience
  O23 - Service: recovery for Windows Service (Service recovery for Windows) - unknown - C:\Windows\SMINST\BLService.exe
  O23 - Service: Cyberlink RichVideo service (RichVideo) - Unknown - C:\Program CyberLink Files\RichVideo.exe
  O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown - %ProgramFiles%\WinPcap\rpcapd.exe
  O23 - Service: remote procedure (RPC) call (RpcSs) - unknown -.
  O23 - Service: Manager of security accounts (SamSs) - unknown -.
  O23 - Service: secondary (seclogon) - Unknown - %windir%\system32\svchost.exe to logon
  O23 - Service: Service AE StarWind (StarWindServiceAE) - Rocket Division Software - C:\Program Alcohol Soft 120\StarWind\StarWindServiceAE.exe
  O23 - Service: Distributed Link Tracking Client (TrkWks) - unknown -.
  O23 - Service: installer of Modules of Windows (TrustedInstaller) - unknown -
  O23 - Service: Service Manager Viewpoint (Service Manager Viewpoint) - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
  O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe
  O23 - Service: Service host (WdiServiceHost) - Unknown diagnosis.
  O23 - Service: Diagnostic system host (WdiSystemHost) - unknown -.
  O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe
  O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe
  O23 - Service: XAudioService (XAudioService) - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
  O23 - Service: PnkBstrB (PnkBstrB) - unknown - C:\Windows\system32\PnkBstrB.exe
  O23 - Service: IS360service (IS360service) - IObit - C:\Program Files\IObit\IObit security 360\IS360srv.exe

  Hello

  You can access Microsoft.com, McAffee.com, Symatec.com? Thinking you have a conficker.

  Check with this site
  http://www.confickerworkinggroup.org/infection_test/cfeyechart.html

  Alert on the Win32/conficker virus
  http://support.Microsoft.com/kb/962007

  Protect yourself from Conficker
  http://www.Microsoft.com/security/worms/Conficker.aspx

  How to remove the worm Downadup Conficker (Uninstall Instructions)
  http://www.bleepingcomputer.com/virus-removal/remove-Downadup-Conficker

  How to manually remove the Conficker worm
  http://www.411-spyware.com/Conficker-worm-removal#how-to-remove

  BDTool to remove
  http://www.bdtools.NET/

  -----------------------------------------------

  Run the malware removal tool from Microsoft, add Prevx to detect any malware you have
  the system and execution UnHackMe - then do the rest for you.

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows Update - if necessary, you can download it here.

  Download - SAVE - go where go out you there - top - right click RUN AS ADMIN
  (Then run MRT as shown above.)

  Malicious removal tool from Microsoft
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Malwarebytes - a scanner at the request - update on the updates tab and run whenever you think malware.
  http://www.Malwarebytes.org/

  Here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  also install Prevx to be sure that it is all gone.

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
  a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
  http://www.prevx.com/

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  --------------------------------------------

  Also do to the General corruption of cleaning.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------

  Run Malwarebytes when you can.

  IE - Tools - Internet Options - Advanced - tab click on restore, and then click Reset - apply / OK

  IE - Tools - Internet Options - Security - reset all Zones by default level - apply / OK

  Close IE

  IE - tools - manage Addons (for sure disable SSV2 if it is there, it is no longer necessary but Java always install
  "(and it causes problems - you never update Java to go back in and turn it off again)." Search for other possible problems.

  Windows Defender - tools - software explore - look for problems with programs that do not look right. Permit
  are usually OK and "unauthorized" are not always bad. If in doubt about a program to ask about it here.

  Could be that a BHO - BHOremover - free - standalone program, needs no installation, download and run - not all
  are bad, but some can cause your question. (Toolbars are BHO)
  http://securityxploded.com/bhoremover.php

  Startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  Don't forget to do:

  Logon as administrator

  Start - type in the search box-> COMMAND - find on the list above - CLICK RIGHT - RUN AS ADMIN

  Enter each of these one at a time and press ENTER after each

  ipconfig/flushdns

  nbtstat-r

  nbtstat - RR

  netsh int Reinitialis

  netsh int ip reset

  netsh winsock reset

  Reset
  ------------------------------------------------------

  Here are a few rootkits if it were a question:

  SpyDLL Remover - free
  http://securityxploded.com/spydllremover.php

  Advanced Windows Service Manager
  http://securityxploded.com/winservicemanager.php

  Run the Rootkit Revealer - free
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb897445.aspx

  UnHackme - trial
  http://www.Greatis.com/UnHackMe/

  This shows how to use UnHackme and includes a link to version 2.5 – use it as a guideline and current
  available as version above is 5.5
  http://safecomputing.umn.edu/guides/scan_unhackme.html

  IceSword - free
  http://www.AntiRootkit.com/software/IceSword.htm
  Instructions and pictorial
  http://securityxploded.com/IceSword.php
  Tutorial for use of IceSword
  http://translate.Google.com/translate?hl=en&SL=zh-CN&u=http://soft.zol.com.CN/2004/0803/145163.shtml&prev=/search%3Fq%3Dicesword%26hl%3Den%26lr%3D

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• I keep getting phone calls from a man who calls himself from Windows saying: I have a virus and to pay to get rid of him!

  • This man said that it comes from windows and I have a virus and you have to pay to remove! I know it's a lie and paid no attention, but I expect some vulnerable people might do! How can I report to microsoft? Has anyone actually paid these merchant scam?
  Thank you for getting back on this type of scam.
  Yes, some vulnerable people indeed caught up.

  Microsoft has none of the unsolicited telephone calls to help you fix your computer

  In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

  Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. It is better to avoid being scammed rather than try to repair the damage afterwards.

  Treat all unsolicited sceptically telephone calls. Don't provide personal information.

  If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

  If you think you might be a victim of fraud, you can report it.

  For more information, see: what to do if you think you have been scammed...

  Read more: avoid scams that use the Microsoft name fraudulently

• Update of the Firefox Flash 6.0 plugin installs only 50% of update. And then said: I have to close firefox. I close it and it says again he is running and will not update? Why?

  I'm trying to update my flash player plugin. Since mozilla says
  It's expired. I use firefox version 6.0 on a windows 7
  64 bit OS. I'm the normal adobe download and installation process. Don't other applications are running. I install the Update flash. He Initializes then 50%, he says to close mozilla firefox. I close and he always tells me that mozilla must be closed. I go to the Task Manager and mozilla is not currently running. The flash update will not continue he mozilla needs to close when it is already closed. Why? and how to fix this?

  Did you look for firefox.exe Task Manager process tab and plugin - container.exe? You must kill the firefox process and all processes of plugin-container you will find.

• TB stops the downloading of emails and will not again until the computer is restarted

  This started happening about a month or two it is a. TB will be fine and download my email. Then he no longer do. It will act like it is tempting, but nothing happens. If I close and reopen, it will not download. When this happens, the only way he'll do it again if I restart my computer. Sometimes daily, sometimes what happens every 2-3 days.

  It has nothing to do with my mail server, that I am downloading. My HDD is running less on space (a still near 60 GB free), but I don't see how that's the problem because it works great even on reboot. It happened after compaction, but not all the time. I regularly delete files from the Recycle Bin.

  Everyone knows this, or have thoughts about what can be the cause of this? He could have something in one of the improvements?

  It has no impact emails, just empty the cache part then you feel safer. I guess the chat conversation may be deleted. I do not use cat myself.

• How can I make my friends list in windows live for my viewing only and will not be shared with any of my friends

  I want that my list of contacts and friends to not be seen when people (including my friends) light up on my profile page on windows live or windows live messenger

  Hello

  they will help you with your questions/problems Messenger when repost you the link below in the Messenger forums

  http://windowslivehelp.com/product.aspx?ProductID=2

• I installed adobe some time ago, it has updated successfully however now my applications disappeared, my photoshop has disappeared and will not open, I'm too scared to close my lightroom since it is where are all my photos. Please help :-(

  I installed adobe some time ago, I can't find my apps they disappeared and assets and the community?

  Lost Photoshop it will not re open, I'm afraid to close Lightroom all my pictures are here - please help!

  Vanessac1111111111 are you able to reopen Photoshop using the steps listed in Creative Cloud help | Launch creative apps Cloud?  If this isn't the case, then I recommend using the steps listed in CC Office lists the applications as "up to date" when the no installation not to reinstall Photoshop.

  Closing or opening Photoshop Lightroom will not affect your photos.  They are still saved on your hard drive without worrying if Photoshop Lightroom is installed or not.

• HP Pavilion dv6-6b57sa suddenly stopped working and will not now to power on. Help, please!

  OK, so I'm a new student and my laptop has just decided to stop working. I had the laptop for 2 years but I have not used until I came to College. Long story short, I wanted to use it as a working laptop and one im using now for media.

  Anyway, I started the dv6 and it was fine so I jumped to get a coffee. As I got home I heard a click and then the screen was cut off and now it will not turn back. I tried the hard reset, take out the battery for 15 minutes. The battery charge indicator does not come on either. I use an original HP charger and have connected it to a plug adapter multiple with an influx of cutting on it.

  No LED, no noise, no charge indicator. Can someone help me with this, extremely upset I've saved this laptop for her than to die in the first week.

  Not sure, but there's less chance of it. Given that the laptop is not put under tension with other adapters. You must take it to store to get the verified motherboard.

• My speakers will not play sound no matter what I try.

  * Original title: sound problems

  I have windows 7 and I don't know exactly what I was doing, but now my habit of speakers play sound no matter what I try, someone help me please.

  Through this https://support.microsoft.com/en-gb/gp/no_audio_playback_windows

  If no joy try this https://support.microsoft.com/en-gb/mats/audioplayback