Windows Update does not recognize that Windows Vista SP2 is NOT installed.

I have Windows Vista x 64 with SP1 and I defined updates on automatic.  However, it does recognize that the SP2 is not installed...  I'm afraid to try to install it manually after reading all the trouble with SP2 on this site.  Could you please tell me why the updates fails to recognize the SP2 is not installed and I have to do to solve it?  I'm not a master IT person, I just want my computer to be as up-to-date as possible.

Thanks for the advice and any help I can get.

Hi Alamogordo,

Welcome to Microsoft Windows forums!

Automatic updates would have tried to install sp2 and the installation was corrupt and failed.  So it will not try to reinstall. We have to uninstall sp2 to view update history and try to download and install manually.

1. click on Start to type windows update in the start search box and click on enter

2. click on view history of update and uninstall sp2 (kb948465)

3. use the below given link to download sp2 (download to your desktop)

4 http://www.microsoft.com/downloads/details.aspx?FamilyID=891ab806-2431-4d00-afa3-99ff6f22448d & displaylang = in & displaylang = in

Follow these methods before installing sp2

Method 1

Try to put your computer in clean boot mode and check if the problem persists. To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts. This article describes how to solve problems in Windows Vista or Windows 7 by performing a clean boot.

Steps to put your computer in a clean boot:

1. click on Start
2. type msconfig in the Search box and press ENTER.

If you are prompted for an administrator password or a confirmation, type the password, or click continue.

1. in the general tab, click Selective startup.
2. under Selective startup, clear the Load Startup items check box.
3. click on the Services tab, select the hide all Microsoft Services check box, and then click disable all.
4. click on OK.
5. When you are prompted, click restart.

Method 2

Run the system update tool

System resources, such as file of data, even in the data memory and registry data, can develop inconsistencies during the lifecycle of the operating system. These contradictions may be caused by various hardware failures or can be caused by software problems. In some cases, these inconsistencies can affect the Windows Service store, and they can cause software updates not do not work. The system update tool attempts to resolve these inconsistencies.

1. open the link http://support.microsoft.com/kb/947821 scroll through Microsoft Download Center where several links under this section.

2. first link is for 32-bit operating system and the second is 64-bit.

3. click on the appropriate link, then run it on your computer.

4. Once completed, try to install sp2 through automatic updates

5. in the case of a failure to install manually

NOTE: TURN ON YOUR COMPUTER TO A NORMAL STARTUP AFTER TRYING THE STEPS ABOVE.

Click Start, in the search box to start, type msconfig and press ENTER.
Select Normal startup, and then press apply and OK

How to obtain the latest Windows Vista service pack
http://support.Microsoft.com/kb/935791

Description of the preparation tool update for Windows Vista for Windows Server 2008 and Windows 7 system
http://support.Microsoft.com/kb/947821

How to perform a clean boot procedure to determine if background programs are interfering with a game or a program that you currently use
http://support.Microsoft.com/kb/331796

Try this and let us know the answer.

Thank you and best regards,

Bindu S - MICROSOFT SUPPORT
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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