Windows Update - it gets to the final stage of the update every time it goes to "Starting Windows" and then it all comes back to the update

Original title: Windows Update keeps reseting

My computer had a mandatory update that began when turned on. Happens to the last step of the update every time, it goes to the "starting Windows" and then it all comes back to the update. Turn on the computer and then next turn has not changed anything either, and I can't after that.

Hi Reilly,

Thank you for the update on that.

Please follow the steps in method 1, by our Support Engineer Ganesh Achar B replied on 12 February 2015 on the last response.

If you are able to start the computer in safe mode, take note of the number of KB updates which fails to install.
 

Also you can restore the system in safe mode.

Check out the link below to perform a restore of the system.

http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore

Warning: System Restore affects file system of Windows, programs and registry settings. It can also make changes to scripts, files, batch and other types of executable files created under any user account on your computer. System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file. If you have backups of your files, you can restore files from a backup.

Please answer us with the State to proceed to further troubleshooting.

Tags: Windows

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